Project Manager Itil - Heredia, Costa Rica - NTT DATA

NTT DATA

Empresa verificada

Heredia, Costa Rica

hace 1 semana

Publicado por:

Andrea Rodríguez

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Descripción

Req ID:228478

We are currently seeking a Project Manager ITIL to join our team in Heredia, Heredia (CR-H), Costa Rica (CR).

57 Years' Experience in Service Management Domain(Incident, Change & Problem) anyone as primary and should be well versed in ITIL processes and standards
Run Daily Cadence with Key Stakeholders for updates/progress on Incidents/Requests received during Post Go live Support period and send Progress Reports
Timely Communication, Coordination & Adherence to the Transition plan is a key success factor.
Work Closely with all the stakeholders during the transition preparation phase and Post Go live.
To ensure Service Management Processes are followed by Delivery/Project Teams
Knowledge of MS Excel, Remedy(or any other service management tool)
Ensure the Operational Acceptance Criteria is met prior to Go Live and Handover to Steady Support Team.
Good Communication Skills
Zeal to learn Service Introduction Processes and other governance activities for smooth transition of services/solutions from Project Team to Steady Support Team

About NTT DATA Services
**NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.