Trabajos

    Operations Trainer - Lagunilla, Costa Rica - RentPort, Inc.

    RentPort, Inc.
    RentPort, Inc. Lagunilla, Costa Rica

    hace 6 días

    Default job background
    De jornada completa
    Descripción

    What We'll Bring:

    T&E Voice Customer Support Trainer

    What You'll Bring:

  • Bachelor's degree preferred, or 3 years of related experience.
  • 3-5 years of training delivery experience/background in a training role.
  • Excellent Spanish verbal, written and interpersonal communication skills, with a good command of English.
  • Background in training in a classroom and/or a virtual environment.
  • Comfort level with general technical concepts and training of these concepts.
  • Proficient in Microsoft applications including PowerPoint.
  • Excellent verbal and written communication skills; communicates, in a timely manner to members of leadership regarding representative progress throughout training.
  • Strong attention to detail.
  • Quick to learn, with a goal of becoming a SME on an all processes.
  • Comfortable presenting and training groups on average of 15-25 people.
  • Collaborates well with others in an effort to identify training needs, objectives, and assessment of skills after training has been completed.
  • Holds trainees accountable and assists in nesting phase of training development.
  • Ability to maintain focus, flexibility, and organization.
  • Comfortable working in fast-paced environment.
  • Ability to identify gaps in representative knowledge, skills, etc.
  • This is a remote position for candidates in Costa Rica, which may require occasional in-person attendance at work-related events at the discretion of management.

    • Impact You'll Make:

    The T & E Operations Trainer supports the vertical businesses by facilitating training in the following ways:

  • Delivers new hire training programs to new employees within operations.
  • Incorporates learning objectives, activities and assessment into all training facilitations.
  • Provides training to operations teams as T & E products implement new features, enabled all employees to perform their job duties and support customers/consumers.
  • Provides training to operations teams in support of process/policy changes
  • Continues to act as a point of contact for representative coaching, furthering representative development.
  • Identifies new areas of opportunity for training and works with onshore training team to develop and deliver training materials.
  • Additional projects and duties as assigned.

    • TransUnion Job Title

    Specialist I, Customer Support Training
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