- Manage the lifecycle of contingent workers, including the creation and upkeep of worker and supplier records.
- Provide support for Workday transactions and maintain data integrity by managing Workday inbox tasks, and cases in ServiceNow.
- Assist colleagues and managers in maintaining Learning Management System (LMS) data.
- Audit and support HR Security and critical data structures in Workday to ensure accuracy and compliance.
- Collect, organize, and update HR-related information, preparing & scheduling reports as needed.
- Contribute to Workday projects by conducting thorough testing.
- Address employee inquiries effectively through the Case Management system to uphold high customer satisfaction and adhere to service level agreements.
- High/Secondary School education or equivalent and relevant formal academic/vocational qualifications.
- Bachelor's degree preferrable
- Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 1-2 years), or equivalent combination of education, training & experience.
- Proficiency in Microsoft Office programs
- Good organizational and time management skills.
- Experience with Workday and ServiceNow
- Ability to coordinate multiple tasks while still delivering high-quality results.
- Good written and oral communication skills.
- Basic understanding of Human Resources programs, practices, and regulations/legal requirements for applicable region
- Positive attitude and ability to work well with others
- Ability to handle confidential information appropriately and high attention to detail.
- Proficiency in English
- Shared service experience with experience in ticketing systems is an advantage.
- Advanced knowledge of a second foreign language would be considered an advantage.
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Digital Records HR Analyst - Lagunilla, Costa Rica - Thermo Fisher Scientific
Descripción
To be considered for this role, you should have the following qualifications and experience :
Knowledge, Skills, and Abilities :
