Sea Logistics Customer Care Specialist FS-CC - San Jose, Costa Rica - Kuehne Nagel

Descripción

You build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success.

You make the difference.

Your Role

Sea Logistics Customer Care Specialist supports customers by providing helpful information, answering questions, and responding to complaints.

To provide front line support for clients and customers and to ensure that customers are satisfied with products, services, and features.

To be accountable for maintaining excellent service for our internal and external customers. They are account owner of house accounts (personally own an account portfolio).

Your Responsibilities

Customer Care and Satisfaction:
to pro actively advise and consult to ensure customer satisfaction

Shipment Management:
Qualification and entry of customer orders into the operational execution process
Complaint Management

Quotation Management:
Qualification of customer inquiries, provide Kuehne Nagel quotations and updates, set final selling price with individual adjustments within the given price band and in line with the national leeway in decision-making (front-line empowerment)

Customer On boarding:
Inclusion and transfer of customer requirements into the systems; Accompanying (initial) customer order

Customer Data Management:
Maintenance and integration of customer data in the systems.

Operational Customer Relationship Management:
knowledge exchange with the sale; Establishment of an operative customer relationship (sales support).
Reporting (creating, refining and reviewing reports).

Your Skills and Experiences

University Degree in ADM, COMEX, IR or alike.
Sea Logistics and Freigh Forwarding experience.
Experience with direct contact with customers.
Advanced English skills.