Professional Services Business Analyst - San José, Costa Rica - Splunk Inc

Descripción

Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best place to work. If you become a Splunker, we want your whole, authentic self, what we call your "million data points". So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you.

Role:

The Professional Services Business Analyst will be responsible for tracking, analyzing and auditing operational critical metrics for the global PS organization. This individual will partner with PS operations functions and PS leadership to drive near real-time availability of repeatable business metrics and insights through dashboards and/or reports. This pivotal role will ultimately enable data that drives timely, effective, and predictive management of day-to-day PS business processes and strategic improvement initiatives.

Responsibilities:

Partner with CS functional leaders and BI representatives to identify key business metrics

Document metrics and establish review cadence against their data sources

Assist in driving overall data analytics strategy to ensure certified data is curated and made available for reports/dashboards for stakeholders

Serve as a liaison between business stakeholders and technology teams having oversight of all PS reporting data needs ensuring the prioritization and that proposed solutions align with the organization's strategic goals and technological capabilities

Analyze business operational results and provide recommendations for improvements

Assist PS operations in providing PS delivery and leadership teams with a "single pane of glass" view into business performance/health

Work multi-functionally with others to identify and drive remediation of data and metric issues and anomalies relating to PS performance metrics

Partner with FP&A, CS Business Management, Data Analytics, and BizApps teams to identify PS metrics and correlate them to long-term customer success

Review findings with PS leadership teams to identify trends and opportunities

Translate business requirements into clear and concise functional specifications for technical BI teams

Ensure MBOs (Management by Objectives) are defined, tracked and data made available to applicable management levels

Participate in special projects, on request

Desired Skills and Experience:

3 or more years of demonstrated ability in Customer Success/Services in an Enterprise Software and/or Cloud-based Services company

Strong analytical and problem-solving skills to interpret large data sets and identify patterns or trends

Experience with data modeling and data presentation

Professionalism, positivity, and good work ethic with a high level of integrity and collaboration

Must have experience developing pivot tables within Excel or Google Sheets

Experience with Tableau and/or Salesforce is highly desirable

Tools Familiarity: Snowflake, Gainsight, Jira, Excel, Google Sheets

Bachelors or Master's degree preferred