Manager, Campaign Managers - San José, Costa Rica - Amazon Support Services Costa Rica SRL

Amazon Support Services Costa Rica SRL

Empresa verificada

San José, Costa Rica

hace 1 semana

Publicado por:

Andrea Rodríguez

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Descripción

2+ years of team management experience

2+ years of digital advertising and client facing roles with a focus on data analysis experience
Experience analyzing data and best practices to assess performance drivers
Experience influencing internal and external stakeholders
Experience with sales CRM tools such as Salesforce or similar software

At Amazon Advertising, we sit at the intersection of advertising and eCommerce.

With millions of customers visiting us every day to find, discover, and buy products, we believe that advertising, when done well, can enhance the value of the customer experience and generate a positive return on investment for our advertising partners.

We strive to make advertising relevant so that customers welcome it - across Amazon's ecosystem of mobile and desktop websites, proprietary devices, and Amazon Advertising.

If you're interested in innovative advertising solutions with a relentless focus on the customer, you've come to the right place

Key job responsibilities
Job responsibilities

Exhibits excellent judgment
Comfortable leading through ambiguous business objectives
Experience using data and metrics to drive improvements
Experience managing, analyzing and communicating results to senior management
Recruits, hires, and develops great people

Has relentlessly high standards (is never satisfied with the status quo)

Is able to dive deep and is never out of touch with the details of the business or the technology
Expects and requires innovation of her/his team
Has passion and convictions and the innate ability to inspire passion in others
Strong results orientation

A day in the life

The leader of this team will be expected to own their business and the needs of their customers in relation to campaign management.

Managers of Campaign and Creative Managers (CCMs) develop internal working relationships, and are skilled project and/or program managers, delivering quantifiable service improvements in line with customer needs.

They develop high performing teams with clear goals to ensure team success, and partner closely with account management and design leadership to deliver results that matter to customers.

Leaders in this team have direct accountability for continuously improving customer satisfaction and efficiency of our teams.

As result, they establish partnerships with the Amazon teams that create our products and provide input to their roadmaps to help improve experiences for customers.

They will have the ability to tackle challenging and novel situations in a daily basis with a high degree of ambiguity, and have proven track record of staying connected to the details of the projects/businesses, by drilling down on fuzzy information, refusing to accept generalizations or light-weighted responses and knowing when to get involved without micromanaging.

About the team
Amazon Ads is looking for an experienced Manager for our Campaign and Creative Management (CCM) team.

CCMs provide efficient and accurate campaign management, identify opportunities to continuously improve our workflows and implement best practices across teams, while building a strong relationship with external customers (advertisers).

This means getting to know their clients, diving deep on campaign management workflow improvements, analyzing defects and developing programs to fix root causes, and developing scalable mechanisms to deliver results.

San Jose, H, CRI