Enterprise Workforce Management Execution Monitoring Lead - Heredia, Costa Rica - Citigroup

Descripción

The Enterprise Workforce Management team is responsible for leading Citi's transformation efforts around staffing and skill adequacy and organization design. It is an exciting time to join the team as we are in the building phase of developing the set of capabilities, processes, and tools to analyze, forecast, organize, and plan for the future of the workforce.

We are a global team with highly motivated colleagues who are focused on ensuring Citi has the right number of people, with the right skills, at the right place, time and cost. The role is part of the Enterprise Workforce Management team and is responsible for developing and delivering critical workforce insights and reporting in a controlled and governed environment.

Responsibilities

• Drive the measurement and monitoring of staffing and skills adequacy including dual roles and matrix reporting
• Maintain the controls in relation to data sources, data quality and validation
• Contribute to reporting and insights around status, gaps, remediation actions progress to management committees, board and regulators
• Own processes that ensure workforce planning framework related to monitoring and process are effectively applied, with checkpoints throughout the process to mitigate risks and inaccuracies and their potential downstream impacts
• Implement and maintain effective operational controls of the workforce planning process
• Partner with Businesses and Functions, Finance, and Enterprise Workforce Management teams to develop impactful reporting and insights to deliver on growing internal and external requirements
• Establish ongoing monitoring of non-compliant dual roles and matrix reporting lines. Apply creativity and experience to develop quarterly board reporting and regulatory updates.
• Partner with HR People Analytics and Insights (PAI)

Qualifications & Experience

• 5-7+ years' experience in strategic workforce planning / management or management reporting / business intelligence with a headcount focus.
• Good understanding of key principles involved in strategic workforce planning or background in financial planning, and business operations.
• Ability to understand, marshal and interpret a wide range of information, ideas, and concepts, draw conclusions, and make recommendations.
• Demonstrated experience of presenting complex ideas, data and analysis in a visually accessible way, ability to draft presentations and documentations to communicate key conclusions and complex issues to senior stakeholders.
• Experience in driving Transformation and Change management in a large, regulated organization.
• Ability to analyze data and prepare executive level reports and insights.
• Hands on experience in executing and managing procedures and policies.
• Experience in creating, tracking, and managing metrics.
• Comfortable to work with ambiguity and managing high-paced environment with changing priorities.
• Intellectually strong with a growth mindset, with a proactive can-do attitude to delivery and "get things done" in a tight deadline.
• Strong analytical skills with good attention to accuracy and details, while keeping focus on the big picture; able to connect the dots across multiple pieces of work.
• Ability to deliver results and on-time delivery of work.
• Exceptional written and verbal communication.
• Exceptional interpersonal and relationship management skills demonstrating cross-cultural understanding and knowledge across multiple geographic locations.
• English Advanced
• Knowledge or experience as Business Intelligence or Data Mining
• Data Analytics
• Excel Advanced

Job Family Group:

Human Resources

Job Family:

Talent, Development, Learning & Diversity

Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.