Payroll Specialist - San José, Costa Rica - CWT

Empresa verificada
San José, Costa Rica

hace 1 día

Andrea Rodríguez

Publicado por:

Andrea Rodríguez

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Payroll Specialist

CWT is known for being a top digital travel management company, providing innovative technology and safe travel experiences for employees across the globe.

In Human Resources, our mantra is people + culture = performance. We prioritize creating a positive workplace culture to attract and retain top talent.

Our HR function includes:

  • Employee Experience
  • Employee & Labor Relations
  • Employee Communications
  • Compensation & Benefits
  • Employee Services
  • HR Business Partners

Position Overview

The HR team is looking for a payroll specialist who will handle payroll administration processes in compliance with country legislation and company procedures.

This role involves working closely with Country HR teams and payroll vendors to ensure timely and accurate payroll processing.

Position Description

Service Delivery

  • Manage payroll inputs
  • Verify salary registers, deductions reports, and statutory reports
  • Ensure compliance with countryspecific statutory requirements
  • Review payroll registers and statutory reports
  • Monitor legal changes for compliance
  • Verify payroll inputs and track deductions
  • Manage exceptions requests and approval processes
  • Solve problems to prevent delays in payroll processing
  • Coordinate with insurance, benefits, and pension providers
Customer Management

  • Provide outstanding customer service to internal and external stakeholders
  • Escalate issues when necessary and ensure resolution
  • Work with HR teams to address customer needs
  • Deliver services within agreed service levels
  • Educate customers on service channels
Process Ownership

  • Assist in payroll projects
  • Provide variation reports and complete payroll checklists
  • Archive payroll inputs and support related projects
  • Maintain knowledge database for payroll specialists
  • Manage ticket system and SLA metrics


Position Requirements

Experience & education:

  • Relevant experience in payroll processing and administration
  • Familiarity with employment and tax laws
  • Bachelor's degree or equivalent

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