GreenSlate LLC

IT Helpdesk Administrator (BB-19780)

Encontrado en: Neuvoo CR

Descripción:

JOB DESCRIPTION

IT HELPDESK ADMINISTRATOR

Job brief

We are seeking a talented Windows Helpdesk Administrator to take a leading role in providing superb first-tier technical support to our global workforce and collaborate with other IT staff in handling all day-to-day IT related issues.

The ideal candidate is enthusiastic about solving real-world technical problems utilizing state-of-the-art technology, enjoys helping people, is friendly, organized, self-motivated and has no problem working in a fast-paced environment on a diverse array of challenges.

Who we are

GreenSlate is the fastest-growing provider of technology and business solutions for media productions. We provide the most advanced technology for production accounting and entertainment payroll. Our innovative cloud-based platform is evolving the entertainment industry's back-office by replacing inefficient paper-based processes with digital solutions. The studios, film franchises, independent producers, and content creators we serve benefit from greater efficiencies, better access to data, and cost savings, and they minimize their impact on the environment. GreenSlate offers a full range of payroll, software application, production accounting, tax credit management, ACA compliance & benefits, production insurance, and consulting services. To learn more about the productions we partner with, please visit gslate.

WHAT YOU WILL DO

  • Utilize account management technologies for user onboarding and offboarding in a Microsoft and Google Workspace environment: Active Directory, Office365, Slack, AzureAD, GMail, Google Drive,
  • Conduct computer imaging and deployment (any previous experience with any OS imaging/deployment is a plus).
  • Create documentation for tech and non-tech audiences (Standard Operating Procedures, Admin Guides, User Guides, troubleshooting steps).
  • Provide tier one tech support to local and remote users -- diagnose and resolve issues related to connectivity, OS (mostly Windows 10), network permissions, hardware, software, virus remediation, VOIP phones, "how to" questions, etc.
  • Windows Updates and 3rd party software patching (experience with Kaseya VSA or similar is a big plus).
  • Identify ways we can improve (process efficiency, automation, redundant software).
  • Test new products and make recommendations.
  • Inventory Management ensure all assets are properly accounted for and documented.
  • Must have a working knowledge of networking principles like DNS, DHCP, LAN, WAN, VPN.
  • Be open and alert for opportunities to learn new things every day, and apply your skills to better serve our clients.

WHO YOU ARE

  • Minimum 2 years of relevant work experience supporting modern Windows desktops (Windows 10 on a domain; Windows Server 2012R2 or later is a big plus).
  • Must have a working knowledge of networking principles like DNS, DHCP, LAN, WAN, VPN.
  • Experience with a helpdesk ticketing system (Kaseya VOREX or FreshService preferred), and general service-oriented concepts (SLA, workload balancing, priority management, etc.)
  • Dependable, trustworthy, and ethical.
  • Resourceful and motivated to find solutions.
  • Ability to self-start and manage multiple tasks and completing priorities efficiently.
  • Crystal-clear communication in English, both written and verbal -- able to translate customer complaints into technical causes, and technical solutions to non-tech explanations.

calendar_todayhace 2 días

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location_on Tres Rios, Costa Rica

work GreenSlate LLC

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