Pytm Consulting P

Network Engineers With 2 Years en Heredia (BB-10FA6)

Encontrado en: Fidanto CR

Requisitos The role of the network engineer is to respond to troubleshoot tickets, act as the customers point of contact for reported problems and troubleshoot problems to resolution. This will involve extensive conversations with customers and other network engineers, duplicating the reported problem in the laboratory and, using extensive ip networking and network security knowledge to resolve the or equivalent required ccnp or other certifications are desired 1 - 2 years of help desk experience in a call center environment or equivalent knowledge of mpls, bgp, ospf, lsa status, peering, start states and packet trace willingness ability to work overtime to support customers telephone communication skills remain empathetic and courteous while speaking to customers about frustrating, complicated it problems good written communication skills type updates to trouble tickets to include detailed troubleshooting comments and details must demonstrate close attention to detailActividades a realizar Essential functions receive trouble cases from calls, or from the client web ticketing system, manage the case load and summarize ticket status for shift hand-off perform fault isolation steps, to include wire shark, flow basics and firewall status repeat procedures as needed and, escalate to the team lead when appropriate use extensive knowledge of the osi model and how data packets move in the network to troubleshoot vlans, use arp tables to verify l2 l3 mapping and, mac to ip interfaces initiate ping and trace routes, analyze tcp headers, 3 way handshakes, sequence numbers, buffer capacity work from cli, gui and or cmd prompt interface to resolve customer issuesother functions use mac tables to verify l2 switch ports, whether physical or virtual determine route prioritization for routing and switching paths within networks contribute knowledge to network equipment laboratory, routers, switches consult on network design issues, use putty, secure crt or other tools to access and fault-isolate customer networks use laboratory equipment to isolate and verify network problems assist with new equipment installation and set up support team by working standby and various shifts as needed opens trouble tickets as needed when customers call in with technical problemsOfrecemos Tele - trabajo, excelente ambiente laboral, salario competitivo oportunidades de crecimiento profesional dentro de la empresa

calendar_todayhace 6 días



location_on Heredia, , Costa Rica

work Pytm Consulting

Autorizo expresamente a Términos y condiciones

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