Boston Scientific B

GBS Production Support Analyst Job (BB-3CE9E)

Encontrado en: Fidanto CR

Additional Locations Purpose and Passion Comprehensive Benefits Life-Work Integration Community Career Growth At Boston Scientific, you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level. With determination, imagination and a deep caring for human life, we re solving some of the most important healthcare industry challenges. Together, we re one global team committed to making a difference in people s lives around the world. This is a place where you can find a career with meaningful purpose improving lives through your life s work. About the role Boston Scientific's RPA Production Support Team will be part of the Global Business Services RPA IA COE that allows us to optimize and automate processes to drive strategic value. The production support analyst will provide support and maintenance of the GBS RPA Automation Anyway application. The analyst is responsible for monitoring the production servers, scheduled jobs, incident management, and root cause analysis and receiving incidents. The support analyst will ensure consistency and synchronization across infrastructure components. The ideal candidate will also work on performance optimization and maintenance by following operational procedures for maintaining technology as required. In addition, the analyst will manage ticket requests from end-users, analyze and take appropriate actions. What we're looking for -Bachelor's degree in Business Administration or Information Technology required -2-3 years' experience in production application support or business-facing IT role -Excellent analytical and problem-solving skills, including root cause analysis and data analytics -Advanced skills with programming using Scripting language such as VBA VBS, SQL, Java. -Good verbal communication skills with the ability to present technical details to a non-technical audience as well as produce clear and concise written documentation. -An understanding of, and a willingness to adhere to, formal change control procedures and disciplines. -The ability to conceptualize automated solutions and understand the prescribed design architecture -Work with developers and application owners to implement the change document it -Troubleshooting and providing solutions for production issues raise by either end user automated monitor -Excellent interpersonal skills, ability to influence at all levels from multiple departments and geographic locations awareness of cultural differences -Committed to finding solutions to challenges and enjoys creative problem solving -Ability to solve problems collaboratively and build strong relationships -Team player, flexible, and committed to quality process and outcomes -Strong organizational skills, and the ability to prioritize multiple concurrent tasks -Process orientation with strong attention to detail -Strong written and oral communication skills -80-89 English speaking and reading comprehension level -Agile Lean process knowledge -Preferred Qualifications -Business process automation -Robotic process automation - Automation Anywhere experience strongly preferred -Experience with some or all of the following programming languages is preferred Microsoft Technology VBA, .NET, Windows, SQL Server, Web Services -Scripting languages e.g., python, SQL, Power Automate, ETL, API, JAVA -Hands on experience with Troubleshooting and Debugging -Good knowledge of windows server, Virtual machines and SSL -A strong, demonstrable record of customer service. -Technical experience in the following areas style list-style-type circle - -Tableau -SAP -Alteryx About us As a global medical technology leader for more than 35 years, our mission at Boston Scientific NYSE BSX is to transform lives through innovative medical solutions that improve the health of patients. If you re looking to truly make a difference to people both around the world and around the corner, there s no better place to make it happen. Requisition ID 475566

calendar_todayhace 2 días



location_on Coyol, Costa Rica

work Boston Scientific

Autorizo expresamente a la Términos y condiciones

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