Order Management Specialist (BB-855F7)

Encontrado en: Neuvoo CR


REFINITIV is looking for an Order Management Specialist with base in Costa Rica

The OMS will have the following responsabilities, among others:


  • Aligns to a designated client base and establishes relationships with customers, playing a key role in improving service results.
  • Confirms all client orders are correct for sales and financial reporting and is accountable for adhering to SOX compliance controls and 3rd party guidelines.
  • Handle the entire end to end order life cycle, including order preparation, order monitoring, permission and billing/credits/cancellations for new and renewal orders.
  • Obtain information required to process orders (user data, product reference details, installation details, exchange requests, billing dates, sales codes, billing account contacts, approvals).
  • Provide research and support for billing disputes, ensuring issues are resolved according to departmental guidelines (which may include Service Level Agreements).
  • Ensure any off-line pricing calculators and/or product-specific checklists are completed.
  • Handle back orders with internal partners, raising all delays where interaction is required.
  • Maintain accurate client site billing & location details, and contact/user records on internal systems.
  • Reconcile out of date Opportunities to orders.
  • Provide timely support and resolution regarding Data and Compliance issues.
  • Assist in annual renewals processing, including analyzing pricing, reviewing amendments and invoicing.
  • Handle and resolve external & internal queries relating to quote/order status, billing, client account information/permissioning, and compliance issues.
  • Lead ad hoc initiatives with relevant groups, ensuring customer requests are successful executed.
  • On board customer to use self-serve solutions
  • Enable the digital transformation of customer's experience of doing business with Refinitiv
  • Knowledge & Skills:

  • Solid understanding of local/business-based core order management systems.
  • Solid understanding of order management, entitlement and billing policies, processes and systems.
  • Demonstrated problem solving skills as well as work prioritization.
  • Flexibility and an appreciation of a fast paced and international environment.
  • Exceptional customer service skills and consistent track record to build successful relationships with internal and external clients.
  • Detail oriented with good analytical/critical thinking skills.
  • Strong communication skills at a professional level.
  • Understanding of compliance with company practices and methods of working.
  • Qualifications:

  • English/Portuguese (Fluent)
  • First level university degree or equivalent experience
  • 3+ years of related experience (Customer Service, Procurement, Accounting, Finance)
  • Tool Knowledge: Siebel, SAP, Microsoft Office
  • People are at the heart of what we do and drive the success of our business. Our culture of connecting, creating opportunity and delivering excellence shape how we think, how we do things and how we help our people fulfil their potential.

    At LSEG we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage collaboration, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels driven to reach their potential.

    We know that real personal growth cannot be achieved by simply climbing a career ladder – which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise.

    LSEG are committed to supporting emotional, physical, financial and societal wellbeing. Our tailored benefits are a key part of this commitment and we offer colleagues a range of support from healthcare and retirement planning to paid volunteering days and consumer discounts.

    We also make reasonable accommodations for applicants and employees with disabilities. If an accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please make your recruiter aware, we want to ensure you perform at your best.

    As a global organisation spanning 70 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with purposeful careers.

    Please take a moment to read this privacy notice carefully, as it describes what personal information the London Stock Exchange Group (LSEG) (“We”) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject .

    If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

    calendar_todayhace 5 días


    info Full time

    location_on Heredia Province, Costa Rica

    work Refinitiv

    Autorizo expresamente a la Términos y condiciones

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