Technical Support Technician Help Desk (BB-5F112)
Encontrado en: Fidanto CR
Descripción:Associate's degree plus, 0-2 years of related experience. Technical Support Technician Santa Ana, Costa Rica Do you enjoy utilizing your technical knowledge to solve IT challenges and enable others to work effectively Are you ambitious about joining a truly innovative, global organization Join Western Union as a Technical Support Technician. Motivated by our values purpose driven, globally minded, and trustworthy respectful Were a FinTech thats using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. Were a team of over 10,000 people spanning 200 countries and territories. We believe when money moves, better things happen. Better starts and ends with the customer In this role, you will be part of the HelpDesk team. In this highly varied role, you will support end users addressing technology incidents and fulfilling service requests. You will take the lead in troubleshooting through diagnostic techniques and pertinent questions to identify application issues, providing first level support to Western Union employees around the world. If the issue needs additional assistance to resolve, then you will escalate these and cooperate with next tier IT teams to find a solution. For this role we require you to have at least 1 year of experience in similar positions as Technical Support. You will need analytical, problem-solving and attention to details skills, fluent in both written and spoken English 81 B2 . We need you to be a proactive and efficient, a fast learner. You will need to be competent in IT with a good track record of technical troubleshooting, good understanding of computer systems, mobile devices, and other tech products. We need you to demonstrate good analytical and prioritization skills with a strong customer-oriented approach. Ideally, you will be educated in computer science or a related field. Schedule flexibility is very important for this role, as the schedule will be Monday - Friday from 11 00am 8 00 pm Schedule might rotate at least once per month and working on weekend will be required . Join us, and lets move money for better Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. Its an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If youre ready to unleash your potential to help drive change through bottom-up innovation, apply now. Were a company on the move, and we want our people to grow and develop. Youll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package. We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex including pregnancy , sexual orientation, gender identity, age, disability, marital status, or veteran status.
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