Greenlee Textron Inc

Customer Lifecyle Services, Business Analyst (BB-482EB)

Encontrado en: Neuvoo CR

Descripción:
Description
  • Provides knowledge and support on Service Execution Solutions products such as Service Cloud, Field Service Cloud, as knowledge of Cloud’s impact to the different business units within the world area
  • Supports the implementation of features and solutions for Service Execution Solutions related to Service Cloud
  • Provides training and development to help drive adoption and usage of Service Execution Solutions, within the world area
  • Ensures agreed business processes and data reporting requirements are met as part of project management and system/solution deployment
  • Assists in the resolution of issues and deployment of solutions to requirements in Service Execution Solution.
  • Responsible in providing data analysis and reporting automation, and facilitate system enhancement, as needed, to support for the responsible world area
  • Help with driving and delivering sustainable improvements intended to result in improved customer focus, increased delivery performance and optimized internal business processes
  • Duties and Responsibilities

    Duty 1: Project Support

    Requirements Management and Communication

  • Gathers requirements from stakeholders or end-users and validates the applicability of those requirements from a system and business standpoint
  • Articulates ideas and viewpoints to stakeholders to help in the realization and clarification of business requirements
  • Translates business requirements to system requirements; guides the developers and end-users in understanding the business impact of the change
  • Organizes the requirements in a way that will be most beneficial to the business; coordinates any conflict in requirements with other world area analysts or development team
  • Analyzes the impact of global process and system changes to the business units or countries being handled and comes up with implementation and communication plan
  • Acts as liaison between the Field Service Organization and the different departments, countries and world areas using Oracle Field Service / Service Cloud
  • Testing and Deployment

  • Assists in finalizing and approving the test cases to be used during Conference Room Pilot (CRP) and Final Acceptance Test (FAT)
  • Assists in finalizing and approving the test cases to be used to validate business changes
  • Provides input on cutover tasks
  • Reviews the requirements in comparison to the actual output
  • Analyses risk and mitigate project circumstances base on impact assessment
  • Identifies, analyzes, and mitigates Conference Room Pilot (CRP) and Final Acceptance Test (FAT) and Go-Live test results issues
  • Duty 2: Business Process and System Maintenance and Enhancement

  • Facilitates the responsible world area user group in determining requirements for fixes/enhancements, functional approval process, and submission and tracking for global/regional solution delivery
  • Follows-up the solutioning and delivery of non-go-live critical requirements fulfillment (post- Service Execution Solutions Rollout)
  • Analyses and troubleshoot Cloud issues related to functionalities being used by the world area being supported
  • Creates/conducts root cause analysis of issues encountered and coordinates with technical team to resolve the issue
  • Documents new functionalities or updates to the business system
  • Approves new dashboard requests and ensures reports are standard across the world area. Facilitates discussions if there’s any non-standard report/dashboard request
  • Duty 3: User Training and Awareness

  • Acts as bridge between Global Functional Team and World Area; cascades any updates impacting World Area users
  • Conducts intermediate/ comprehensive training on product, process and ERP/business tools
  • Creates/Authors content of training materials for business system users
  • Promotes the use of Cloud applications by educating country / business unit leaders and sharing latest updates about the system
  • Duty 4: Metrics Reporting & Analytics

  • Gathers and analyzes report requirements from stakeholders. Identify and provide solution to general inquiries
  • Analyzes gathered information & data using descriptive analytics (basic mathematics & comparative analysis)
  • Evaluates objective/charter and recommends non-standard reports/ workaround based on gathered data and analysis
  • Conceptualizes report design contents and methodologies based from gathered data and/or analysis for static or dynamic reports
  • Work with reports development teams (Global or responsible world area) in the development and delivery of required reports
  • Provide report recommendations and validate with stakeholders.
  • Duty 5: Continuous Improvement and Innovation

  • Identifies continuous improvement project ideas
  • Requirements
  • Knowledge of Service Applications (ranking # 1 Oracle Field Service Cloud, or Oracle eBusiness Suite Service Modules, Other applications)
  • B.A. or B.S. or similar (IT, IS, Computer Science, Computer Engineering or similar) or equivalent work experience
  • Project Methodologies
  • Experience in service companies
  • Experience implementing IT solutions
  • Experience in support to end users
  • Advance English
  • Flexibility to travel
  • Gathers requirements from stakeholders or end-users and validates the applicability of those requirements from a system and business standpoint.
  • Articulates ideas and viewpoints to stakeholders to help in the realization and clarification of business requirements.
  • Translates business requirements to system requirements; guides the developers and end-users in understanding the business impact of the change.
  • Organizes the requirements in a way that will be most beneficial to the business; coordinates any conflict in requirements with other world area analysts or development team.
  • Analyzes the impact of global process and system changes to the business units or countries being handled and comes up with implementation and communication plan.
  • Acts as liaison between the Field Service Organization and the different departments, countries and world areas using Oracle Field Service / Service Cloud.
  • Assists in finalizing and approving the test cases to be used during Conference Room Pilot (CRP) and Final Acceptance Test (FAT) and Go-Live test results issues
  • Reviews the requirements in comparison to the actual output.
  • Analyses risk and mitigate project circumstances base on impact assessment.
  • Identifies, analyses and mitigates Conference Room Pilot (CRP) and Final Acceptance Test (FAT) and Go-Live test results issues and Go-Live test results issues.
  • Facilitates the AP user group in determining requirements for fixes/enhancements, functional approval process, and submission and tracking for global/regional solution delivery.
  • Follows-up the solutioning and delivery of non-go-live critical requirements fulfillment (post- Service Execution Solution Rollout).
  • Analyses and troubleshoot Cloud issues related to functionalities being used by the world area being supported.
  • Creates/conducts root cause analysis of issues encountered and coordinates with technical team to resolve the issue.
  • Documents new functionalities or updates to the business system.
  • calendar_todayhace 11 horas

    report

    info Full-time

    location_on San José, Costa Rica

    work Greenlee Textron Inc

    Aplicar:
    Autorizo expresamente a Términos y condiciones

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