Technical Support Representative (BB-1F4C4)
Encontrado en: Fidanto CR
Descripción:Technical Support Representatives partner with customers to ensure their success through broad-based technical support of NI Products. Technical Support Representatives respond to technical needs to help maintain or accelerate our customers' development schedule, building customer loyalty and gaining a reputation as trusted technical partners. Key Responsibilities Resolve customers single incidents during installation, implementation, and or maintenance of NI products. Guide customers through basic product startup, application troubleshooting, and or maintenance of solutions. Escalate technical issues while maintaining ownership of customer interaction. Route out of scope technical issues to the appropriate support group. Handle inbound customer service requests Phone Email for technical support from customers based in the US or other countries within the Americas region. Create and manage customer data records within our applications to ensure proper data integrity. Qualifications Education Technician degree completed or Bachelor degree in progress in engineering or science related field, such as IT, electronic engineering, physics, computer engineering or mechatronics. Language Intermediate or advanced English level, oral and written. B2 or above Pref erred Customer Service previous experience in customer service or technical support Language Intermediate or advanced Portuguese level, oral and written. B2 or above Problem Solver Integrates information from disparate sources to identify underlying causes and find creative solutions. Sees beyond short-term issues to understand the bigger picture. Technical Familiar with electronic circuit design concepts and basic electronic instrumentation. Proficiency in programming languages. LabVIEW experience is preferred Dynamic Thrives in an environment where the work changes from day to day. You are fascinated by the multitude of ways that engineers and scientists solve tomorrow s grand challenges. Collaborative Team oriented with the ability to effectively collaborate with peers.
calendar_todayhace 2 días