Perfiles Tecnológicos, S. A. P

Technical Support Engineer Level 3 (BB-8F78B)

Encontrado en: Fidanto CR

We are looking for a Technical Support Engineer Level 3 who will be responsible for triaging, troubleshooting, and debugging complex issues as well as acting as an escalation point with customers and internal teams Responsibilities Provide technical support to our client's customers, partners, prospects, and other Technical Support Engineers Resolve customer issues via our client case management tool, email, chat, and or video conferencing Become a technical expert and internal Support SME in at least one area of the product, with broad knowledge across the technology Create technical documentation and update the App Support knowledge base Build and utilize complex lab setups to replicate and resolve problems Maintain a groomed backlog of cases and ensure that SLAs for Response Time Resolution Time are consistently met Provide accurate and complete support escalations and bug reports Support our Hiring, Onboarding, and Training processes by conducting technical assessments and participating in interviews, mentoring and onboarding new support engineers, and delivering training sessions in your assigned areas of expertise Be available for rotational weekend on-call coverage Requirements 5 years of experience as a support engineer providing enterprise software application support Master s degree in Computer Science or Information Technologies, or equivalent experience supporting software components High degree of analytical, debugging, and troubleshooting skills in a fast-paced environment Excellent written and verbal communication skills, with a strong ability to discuss complex technical topics with customers, engineers, and product managers Knowledge of Linux system administration Knowledge of Relational databases SQL, Postgres, Oracle Knowledge of Web servers Apache and Nginx Knowledge of debugging applications written in JAVA and Python Knowledge of cluster platforms such as Hadoop and Hive Knowledge of authentication protocols Kerberos, SAML, LDAP, SSO, SSL certificates Desirable Django system administration JDBC and ODBC drivers BI data sources Tableau, Microstrategy, etc REST APIs Non-relational databases Elasticsearch, NoSQL, MongoDB, etc Experience with cloud platforms like AWS, Azure, GCP Benefits and Perks Birthday off, private medical plan, referral bonuses, top performance recognition, discounts with affiliated universities, financial companies and hotels. Requerimientos Educación Mínima Universidad Años de experiencia 5 Idiomas Inglés Edad entre 22 y 97 años Disponibilidad de Viajar No Disponibilidad de Cambio de Residencia No

calendar_todayhace 3 días


location_on Heredia, Costa Rica

work Perfiles Tecnológicos, S. A.

Autorizo expresamente a la Términos y condiciones

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