Project Lead (BB-E581E)

Encontrado en: Neuvoo CR


Job Description:

Customer Operations Project Lead Typically handles inquiries of moderate scope and complexity. The position has a direct impact on the direct work group/team and in value realization and value creation process and projects providing direction, support, report, and analysis. The role also advice to co-workers & works under minimal supervision. Project Lead manages projects using defined company processes and tools to produce the desired results is a key LSS partner for Customer Operations and Leads project teams to successful and completion of projects that are typically small to medium in scale with the risk confined to the project and low business impact. Responsible for scheduling, coordinating, documenting, and monitoring all activities that will support and ensure CO Productivity and Growth Results. Major Duties and Responsibilities include but are note limited to the follow Continuous Improvement Health Leader for Costumer Operations (Hoppering Sessions, CI Tracker, LMS Tool, Continuous Improvement Culture, Projects Visibility and Follow up) With approval from management, develops and leads improvements and/or solutions to work processes and tools. Provides input to management that may impact how financial resources are generated or spent. Conducts work independently. When necessary, the supervisor is consulted for assistance in problem areas. Leads or coaches’ employees during a project or trains/mentors new employees within the functional discipline. Begins to determine priorities, assign responsibilities, or implement timetables for work group or teams to ensure success. May provide input on performance of team members. Manages projects of various duration lengths using defined company processes and tools to produce the desired results. Initiates actions to lead projects, beginning to link project steps to business strategies. Ensures project objectives and deadlines are met. Presents project recommendations to appropriate personnel that demonstrate sound planning in support of business needs and goals. Handles non-routine and difficult inquiries. Adapts differing techniques and methods to develop solutions for a variety of complex issues. Applies analytical skills for analysis and interpretation of trends or data generated by company reporting systems, statistical results, or other information collection systems. Most complex problem solving may include the use of extensive experience, individual reasoning, and research which may deviate from standard techniques and practices. Has a direct impact on the team/work group, providing direction, advice, or focus, as needed. Decisions may impact the operational effectiveness of multiple work groups or teams in the department, next higher organizational tier, and/or related activities within the direct functional area. Interaction is primarily focused on providing advice, usually involving the explanation and discussion of difficult information directly related to the professional discipline. Factual information and advice is exchanged with an audience which is typically knowledgeable in the subject area. Demonstrates advanced persuasion skills and balances differing interests and perspectives Actively participates in relevant corporate programs/initiatives, complies with professional and quality standards, complies with corporate policies and procedures, and acts in a manner consistent with 3M’s values and ethical standards. Main requirements A minimum of 3 years of professional experience Strong written and oral communication skills in English is a must. University degree completed or advanced studies in university Project Management tools knowledge (MS Project, Visio, Kanban boards) Project management concept knowledge Productivity Concepts Knowledge Detailed oriented Collaborative Team player Analytical and Reporting Skills Power BI and intermediate to advanced Excel Excellent communications, writing and oral presentation skills Ability to work with minimal supervision, lead meetings. Ability to work with several different functions, across multiple levels in the organization Ability to manage multiple, detailed tasks with urgency and accuracy to meet tight deadlines Preferred Qualifications: Six Sigma Certification Agile or Scrum Master Knowledge or certification Experience with or the ability to learn/utilize database query tools Supporting Your Well-being 3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope. Imagine your future in 3M At 3M, inspiration happens daily. Here, science is how the magic happens. Except it is not magic, it is the right science, applied in the right way by the people of 3M. Here, your ideas help shape everyday lives around the globe. Here, you matter. You inspire. Challenge. Create. Thrive. Here, you go. Apply now and discover inspired opportunities!

calendar_todayhace 2 días


info Full time

location_on Heredia Province, Costa Rica

work 3M

Autorizo expresamente a la Términos y condiciones

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