Deliver and support complex UC solutions for SoftwareONE customers
Provide technical support to customers, identify problems and/or issues, and provides resolution in a timely manner
Analyze business and user requirements
Maintain and report on service delivery and project status
Support project management team and other consultants in the planning, management, and delivery of customer engagements
Maintain and acquire advanced level technical certification(s) in assigned area
Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies
Create, maintain, and update document templates, architecture, and standards
Contribute to offering development and written proposals
Coordinate and hand over repeatable processes to remote service teams
Assist with end user and technical administrator training, where needed
Working successfully in a virtual collaborative team environment
What we need to see from you
Must be able to plan, deploy, and manage Microsoft Teams chat, apps, channels, meetings, and help implement or develop integrations with other applications.
Execute migrations from Skype for Business on-premises, Skype Online, and legacy phone systems to Microsoft Teams Phone System
Working knowledge of voice technologies including SIP and traditional voice circuits
Experience with the deployment of Session Border Controllers that include AudioCodes and Ribbon solutions
Planning and configuration dial plans and voice routing policies
A working knowledge of the following technologies in customer environments:
Exchange Online
SharePoint Online
Azure Active Directory
A minimum of 3 years of experience delivering complex Unified Communication solutions, preferably as a systems integrator or as part of a professional services organization.
Ability to work independently and stay organized when assigned to multiple projects concurrently
Ability to communicate and collaborate effectively in a team-oriented environment
A professional, business-focused attitude and courteous manner towards clients, partners, and peers
Excellent written, presentation, and verbal communication skills
Demonstrated experience presenting technology recommendations from a business perspective
Ability to develop architecture design deliverables that map customer business requirements to solutions and technologies.
Ability to travel within North America and other locations
Preferred Qualifications
Bachelor’s degree in the field of information technology or an equivalent combination of experience and education
Demonstratable consulting experience
Microsoft 365 Certified: Teams Administrator Associate (MS-700)
Microsoft 365 Certified: Enterprise Administrator Expert (MS-100 & MS-101)
Microsoft 365 Certified: Messaging Administrator Associate (MS-203)
Experience with Microsoft Teams Phone System and Direct Routing
Experience using Microsoft Office software (Word, Access, Excel, PowerPoint, Visio)
Knowledge or experience in any of the following additional specialty areas (preferred but not required):
Contact Center Solutions
Working knowledge of data switches, routers, and security appliances
Certifications or experience with legacy PBX systems
Team leadership experience (or other experience in a mentoring/coaching role)
What you should really know about us.
Strip away everything. Strip away our brand, strip away our buildings, strip away our offices. What are we left with? Our people. This is what makes SoftwareONE successful. Passionate people who live and breathe our values every day, who delight our customers, every day, and who go above and beyond, every day. Our culture is unique, and I believe that having the right people, and empowering them to succeed, is the absolute key to our success. Patrick Winter, Founder.
What we expect from our employees
Success at SoftwareONE is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you. SoftwareONE employees are energized, agile and are laser focused on delivering world class Customer Satisfaction and results. Our leaders motivate and inspire their teams and provide a working environment that delivers incredible levels of Employee Satisfaction. We are Humble, have a very high degree of Integrity and are simply not interested in politics. Our leaders operate with a high levels of Discipline but are able to work at Speed manage change in a global economy.
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