Descripción:

About Us

Gorilla Logic provides custom application development services on the ground and in the cloud to many of the world's leading software-driven organizations. Our highly collaborative, Agile Gorillas are uniquely qualified to implement complex software initiatives and are skilled at large Agile implementations. As an established leader in mobile, internet, and enterprise application development we attract some of the most talented developers and interesting projects. Gorilla Logic's commitment to solving advanced technology issues enables us to deliver high-quality, full-featured applications we are proud of.
The Details

Full-time employment with Gorilla Logic

Work out of our very modern office in San Jose, Costa Rica

Position available to start ASAP; Flexible for 30-day notice

Fun environment and flexible work schedule

Paid company private insurance and compensated days off

IT Support Specialist
This role will help handle the technical needs of each area in Gorilla Logic. You will help by aligning their IT needs with their requirements and be available 24/7. The IT Specialist will work closely with different staff, including senior management and the rest of the organization, and collaborate in assuring fast and reliable IT services throughout the company.
Responsibilities

Providing technical support in the organizational IT systems

Highest levels of integrity and ability to escalate situations that rise above his/her control.

Provide technical input in the development of standard operating procedures aligned with best practices and ensuring written protocols and guidelines are provided for it staff and all end-users

Assure high technical IT support team in specific tasks such as Mac desktop/workstation/remote support, premises infrastructure support, SAAS configuration and SAAS integration/reporting, as resourcing permits

Managing network infrastructure (Firewall, Switches, etc)

Technical abilities to support internal systems, and externally-facing systems such as the Gorilla Logic website and employee portal, among others

Handle critical technical issues and prompt solutions to external team requests from the USA (Marketing Science and HR teams)

Knowledge of the Cloud infrastructure (Azure/AWS/Google Cloud) and the technical relationship with the vendors

Providing technical guidance in security, including implementation, monitoring and reporting

Handling in-house escalations and giving support to the different teams as required

Technical Requirements

Bachelor’s degree in computer science or related field, or equivalent proof of experience

Mandatory experience with Mac OS

Additional training in Information Systems newest technologies (IT assets, networking)

Minimum 2 years of proven experience in the role

Fully bilingual in English and Spanish

Solid communication skills, both written and verbal

Excellent customer service skills

Confidentiality

Trustworthiness

Ability to innovate

Integrity