Gorilla Logic

IT Support Specialist (BB-07FEF)

Encontrado en: Neuvoo CR


About Us

Gorilla Logic provides custom application development services on the ground and in the cloud to many of the world's leading software-driven organizations. Our highly collaborative, Agile Gorillas are uniquely qualified to implement complex software initiatives and are skilled at large Agile implementations. As an established leader in mobile, internet, and enterprise application development we attract some of the most talented developers and interesting projects. Gorilla Logic's commitment to solving advanced technology issues enables us to deliver high-quality, full-featured applications we are proud of.
The Details
  • Full-time employment with Gorilla Logic
  • Work out of our very modern office in San Jose, Costa Rica
  • Position available to start ASAP; Flexible for 30-day notice
  • Fun environment and flexible work schedule
  • Paid company private insurance and compensated days off
  • IT Support Specialist
    This role will help handle the technical needs of each area in Gorilla Logic. You will help by aligning their IT needs with their requirements and be available 24/7. The IT Specialist will work closely with different staff, including senior management and the rest of the organization, and collaborate in assuring fast and reliable IT services throughout the company.
  • Providing technical support in the organizational IT systems
  • Highest levels of integrity and ability to escalate situations that rise above his/her control.
  • Provide technical input in the development of standard operating procedures aligned with best practices and ensuring written protocols and guidelines are provided for it staff and all end-users
  • Assure high technical IT support team in specific tasks such as Mac desktop/workstation/remote support, premises infrastructure support, SAAS configuration and SAAS integration/reporting, as resourcing permits
  • Managing network infrastructure (Firewall, Switches, etc)
  • Technical abilities to support internal systems, and externally-facing systems such as the Gorilla Logic website and employee portal, among others
  • Handle critical technical issues and prompt solutions to external team requests from the USA (Marketing Science and HR teams)
  • Knowledge of the Cloud infrastructure (Azure/AWS/Google Cloud) and the technical relationship with the vendors
  • Providing technical guidance in security, including implementation, monitoring and reporting
  • Handling in-house escalations and giving support to the different teams as required
  • Technical Requirements
  • Bachelor’s degree in computer science or related field, or equivalent proof of experience
  • Mandatory experience with Mac OS
  • Additional training in Information Systems newest technologies (IT assets, networking)
  • Minimum 2 years of proven experience in the role
  • Fully bilingual in English and Spanish
  • Solid communication skills, both written and verbal
  • Excellent customer service skills
  • Confidentiality
  • Trustworthiness
  • Ability to innovate
  • Integrity
  • calendar_todayhace 2 horas


    location_on San José, Costa Rica

    work Gorilla Logic

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