Resource Trac R

Customer Service Rep I (BB-11390)

Encontrado en: Fidanto CR

Company descriptionHere at Infotree, meeting your career needs is a top priority. Our client satisfaction is largely dependent on the resources we can provide, and we take pride in our delivery. We have a supportive team in place to give quality people a chance to grow and challenge themselves in their roles.We have a team of dedicated recruiters and consultant care representatives that are committed to your success and wellbeing.We have placed many employees in positions that have grown into lifelong careers. The keyword for both clients and employees is Options. We give employees options of opportunities in areas and companies they never dreamed of. We give our clients options of candidates so they can choose the best for their position.Job description Handling of Partner Incident Response requests with 2hr SLA Support email inquiries into our Client Partner Connect regarding partner programs, partner account information, partner fees, opportunity registration partner rebates, etc. and respond within pre-defined SLA. Perform outbound calls when required. Update and maintain partner information in the partner portal. Summarize call, chat and email volumes to management. Provide partner feedback on programs, top inquiries, system issues to management. Escalate program technical issues to the subject matter expert. Obtain management support to resolve open issues as required. Work closely with other PSC specialists in other regions and share info Maintaining a Customer satisfaction of over 6.00 out of 7.00 at all time Rotative on-call shift during weekends.QualificationsAdditional info

calendar_todayhace 4 días



location_on Heredia, Costa Rica

work Resource Trac

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