Customer Service Representative (Dispute Resolution) - Junior - Costa Rica (BB-3BE3C)

Encontrado en: Neuvoo CR


Equifax is a global data, analytics, and technology company. We believe knowledge drives progress. We blend unique data, analytics and technology with a passion for serving customers globally, to create insights to power the decisions that move people forward. ​We serve as a consumer advocate, steward of financial literacy, and champion of economic advancement.

As an innovative global company that enables access to credit, we’re part of breakthrough collaborations and innovations that address complex social challenges such as social welfare, community relations and financial education for underprivileged youth. We establish relationships that create economically healthy communities. We help individuals gain financial independence by increasing access to capital for small businesses. And we provide young adults entering college or university with financial education tools.

Regardless of location or role, the individual and collective work of our people makes a difference in our business. We are Powering the World with Knowledge and looking for talented team players to join us as we help people live their financial best.

The Perks of being an Equifax Employee?

  • We offer excellent compensation packages with market competitive pay, comprehensive healthcare packages, on site doctor, paramedics service 24/7, life insurance, gym facilities, schedule flexibility, collaborative work spaces, work from home opportunities, free transportation and parking, subsidized cafeteria, solidary association and organizational growth potential
  • What You’ll Do

  • Responsible for getting information to help individuals applying for a Mortgage loan in the United States. Work the credit report pulled by the financial institution selected by the individual, and updated as needed/requested by the Financial Institution.
  • The Mortgage Analyst Specialist representative must reach the creditors needs, either by inbound or outbound calls in United States as well as overseas in order to get the updated information requested by our client.
  • Research customer requests for disputed items, duplicate, collection and outdated information, in addition to any other specific items requested by the client
  • Handle inbound calls which could include customers, consumers or trade references
  • Call creditors, interview borrowers when necessary, contact landlords for rental verifications and/or contact the client when necessary.
  • Qualifications

  • One year of Call Center experience
  • English fluency required B2-C1 level (written and oral communication)
  • Extra Points for any of the Following

  • Ability to multi-task in a fast-paced, demanding and high growth environment
  • Fast learner person
  • Customer satisfaction oriented
  • Success Attributes of an Equifax employee; does this describe you?

  • Accountability
  • Bravery
  • Curiosity
  • Collaboration
  • Think and act differently
  • Trust
  • Ownership
  • Decide-Execute-Ship
  • calendar_todayhace 2 días


    info Full time

    location_on Heredia, Costa Rica

    work Equifax

    Autorizo expresamente a la Términos y condiciones

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