N3

Technical Sales Specialist L200 (BB-BC01B)

Encontrado en: Neuvoo CR

Descripción:

Life is different at N3. We are driven by our passions and propelled by our quest to innovate, thrive and learn. We are the tastemakers of technology, transforming the way the world works and shaping the future of business. We work hard. We play hard. We make moves. Here, success is no accident. It’s ours to grow.

N3, Part of Accenture, is looking for a Technical Sales Specialist L200 to join our dynamic team in Costa Rica

N3 is a sales and marketing solutions firm dedicated to working with software and technology solutions providers. Our client base includes a range from small start-up companies to market leaders such as Microsoft, IBM, Citrix, and more as well as their partner networks. N3 has sustained rapid growth since its founding in 2004.

At N3, we are a performance-based organization that rewards creativity, hard work, and success. As a fast-growing firm, N3 offers great advancement opportunity including the potential to cross-train in career areas of interest to you. N3 is not your typical corporate environment. Our business casual atmosphere and fast-paced workday make N3 a unique place to work.

Technical Sales Specialist L200

Responsibilities.

The Sales Technical Specialist L200 directly supports specific Microsoft Solution (Azure, Office 365, Windows Server, SQL Server, Dynamics 365) to provide Presales Technical Assessments to customers and partners, works closely with Management and Sales teams to ensure that provides exemplary customer service and technical assessment in sales opportunities and remove blockers in the process. As a specialist you will ensure each customer contact will be a friendly, professional and encouraging experience to accurately address the needs of the customer.

  • Provide support on technical questions via phone, video conference or email.
  • Communicate effectively in a clear and concise manner.
  • Assist customers Licensing and features in the supported solution
  • Enter & Maintain accurate issue description and detailed updates within our CRM system.
  • Dedicatedly update and Respond timely to customer inquiries, primarily via email and telephone to our expected critical metrics. Focus efforts to meet or exceed defined performance criteria.
  • Build knowledge base content for internal and external use.
  • Enter accurate detailed information into the ticketing system
  • Work directly with our Stakeholders and Sales staff to resolve customer issues.
  • Work with Internal Customer Support teams to resolve problems.
  • Review reports, logs to ensure any issues are logged, tracked and resolved in a timely manner
  • Work with other groups (example Licensing Team, SAM and IT) as required to ensure continued maintenance of accurate customer and contact information.
  • Resolve any customer account issues through diligent research, reproduction, and troubleshooting where required.
  • Requirements

  • Work experience in Cloud services or IT infrastructure administration/support.
  • Azure knowledge (must).
  • Excellent attention to detail
  • Good interpersonal Skills
  • Excellent verbal and written communication skills in English and Spanish
  • Customer Oriented.
  • Self-starter
  • Ability to maintain a positive attitude in a dynamic work environment
  • Dependable time management skills.
  • Positive and constructive attitude, comfortable facing new challenges and application technologies.
  • Working Knowledge on SQL Server database concepts and terminology, Windows Server > 2012R2 admin or support, IoT, Microsoft Cloud Services (IaaS, PaaS, SaaS) and Office or O365 preferred.
  • Real passion for learning new technology
  • Qualifications:

  • Bachelor’s degree in Computer Science/Engineering.
  • Microsoft Certified in one or more areas(plus): MTA in Office 365 98-369 or MS-100Microsoft Azure Certified AZ-900 or AZ-103D365 Cert: MB-900Windows Server Cert 98-365SQL Server Cert 98-364
  • Competencies

  • Customer Focus
  • Effective communication skills
  • Change, Adaptability and Flexibility
  • Team and Collaborative Working
  • Using Initiative- Achieving Goals
  • Data Protection Requirement

  • Adhere to all N3 Data Protection policies, standards, and procedures per your role. Take required continuing education courses in Data Protection at N3 for your role.
  • Equal Employment Opportunity

    N3 recruits, hires, and promotes for all positions without regard to race, religion, color, national origin, gender, age, sexual orientation, gender identity and/or expression, handicap or veteran's status. All terms and conditions of employment such as compensation, benefits, work assignment, availability of facilities and privileges of employment

    calendar_todayhace 3 días

    report

    info Full time

    location_on Heredia Province, Costa Rica

    work N3

    Aplicar:
    Autorizo expresamente a la Términos y condiciones

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