3Pillar Global 3

Tech Support Engineer (BB-5533D)

Encontrado en: Fidanto CR

Descripción:
We are 3PILLAR GLOBAL We build breakthrough software products that power digital businesses. We are an innovative product development partner whose solutions drive rapid revenue, market share, and customer growth for industry leaders in Software and SaaS, Media and Publishing, Information Services, and Retail. Our key differentiator is our Product Mindset. Our development teams focus on building for outcomes and all of our team members around the globe are trained on the Product Mindset s core values Minimize Time to Value, Solve For Need, and Excel at Change. Our teams apply this mindset to build digital products that are customer-facing and revenue-generating. Our business-minded approach to agile development ensures that we align to client goals from the earliest conceptual stages through market launch and beyond.RESPONSIBILITIES Resolve customer s issues via the telephone, email or WebEx session. Reproducing issues in-house and responding back in a timely manner. Regular follow ups with customers with recommendations, updates and action plans. Handle technical assistance escalations from TSE1s TSE2s, communicate technically complex remedies, solutions or work-arounds in a clear and concise manner to customer or partner first line managers, and creates knowledge base content for internal and external use. Obtain and retain detailed knowledge on more than 1 assigned products. Ability to learn and follow defined support and root-cause analysis processes. Proactively schedules and uses available training days. Available for on-call or after-hour rotations, with prior intimation , available for Overtime. Adaptive to changes driven by customer demands or business requirements. Able to deliver a consistent experience with high quality and effectiveness. Create KB articles. Capable of researching on newly discovered issues. Collaboratively works with and supports other team members. Successfully able to prioritize work demands. Increasing ability to solve practical problems without assistance and deal with a variety of variables in situations where only limited information may initially exist. Ability to interpret a variety of instructions furnished in written, oral, hands-on, or diagram form. Knowledge of management contacts in the system for technical assistance. Capable of running status calls with the customers to keep them up to date with all relevant opened issues, and on-going projects. Able to handle escalations with demanding customers at a technical and management level.REQUIREMENTS B.S. in Computer Science, Electrical Engineering, Math, or equivalent work experience. Fluent in spoken and written EnglishExperience in providing Unix Linux technical support to enterprise customers. Work experience of 5-8 yrs. in Technical domain. Networking In-depth understanding of L2 L3 networking protocols including switching technologies, routing fundamentals, IP subnetting, routing, firewalling, load balancers, VPN and network design. Experience designing and or supporting large enterprise deployments. Hands-on experience with Linux UNIX based operating systems including strong CLI skill set and working knowledge of general system and network troubleshooting tools e.g. WireShark . Good practical working ability with Linux UNIX utilities, including editors and command shells. Multiplatform Operating Systems Knowledge Windows, Linux, UNIX would be an added advantage. Experience with database related technology SQL Server, Oracle, DB2, etc . Experience with ESX Server and or Virtual Center Server. Experience with SQL query language. Experience with Remote Access Trouble-shooting. WebEx or ILO cards. Networking Knowledge. Linux command-line skills and shell scripting and or programming. Experience in customization of Windows and or Linux operating systems. Experience with Servers Dell, HP, IBM, etc . Experience with Server Management Software. Experience with Domain integration Active Directory. Experience with firewalls and security related issues. Background in System Administration. Experience dealing with various global customers, maintaining and establishing relationship with them.BENEFITS Beach House. Aseisthmus . Green Program volunteer activities beach cleaning, river cleaning, tree planting, recycling program . Agreements with Costa Rican Universities. 1 Day off Graduation . 2 Days off Paternity Leave, Bereavement, Marriage . Learning and Development CR courses, certifications, Tech training . Certifications 100 bonus. Microsoft .NET, Java, Scrum . Rewards and Recognition Program- Celebrate recognitions per outstanding performance, anniversary, peer to peer . Team Buildings. Health Wellness Program Medical service, Psychologist, Nutritionist, Gymnastics agreements, Outdoor Activities, Financial Talks and Soft Skills development . #LI-AL1

calendar_todayhace 4 días

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location_on Heredia, Costa Rica

work 3Pillar Global

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