At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence.
We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.
The perks of being an Equifax employee?
We offer excellent compensation packages with market competitive pay, comprehensive healthcare packages, on site doctor, paramedics service 24/7, life insurance, gym facilities, schedule flexibility, collaborative work spaces, work from home opportunities, free transportation and parking, subsidized cafeteria, solidary association and organizational growth potential
What you’ll do:
IAM Crypto management support team members will be responsible for attending to all support activities to
ensure proper functioning of the crypto program. This will include, but not limited to, management of clients
requests, interaction with clients, management of materials in support of these activities, engagement with senior team members, participate in development of new program capabilities etc.
Execute BAU activities for cryptographic services as defined in SOP (standard operating procedure) documents.
Process service requests (ITSM tools, ServiceNow) in accordance with established SLAs. Escalate to higher
level (2 and 3) engineers as necessary. Service requests include certificate management using CLM tools (such as Venafi), key management on GCP and AWS cloud environment.
Monitor availability of cryptographic services as per established standards and mechanisms.
Monitor backups, logging (Splunk, Kibana), reporting related to cryptographic services.
Perform periodic system (Windows, Linux) and application patching, backup. Perform system restoration when necessary. Patching and backup activities can be automated or manual. Automation includes execution of Jenkins jobs, Terraform scripts etc.
Respond to notifications and alerts from systems (Pagerduty), take appropriate actions to ensure service availability.
Respond to incident calls, provide basic support, escalate to higher level (2, 3) engineers when necessary
Interact with internal clients to gather requirements and provide necessary services.
Create/update documentation necessary for proper functioning of services.
Create and maintain patching, monitoring and alerting scripts.
Basic scripting/development knowledge. (1 year experience)
Basic knowledge of cryptographic services (digital certificates, encryption keys, PKI, CA, HSM). (1 year experience)
Knowledge/experience in creation and upkeep of documentation. (1 to 2 years of experience)
Experience in managing tasks, driving them to completion and providing associated services to clients. (1 to 2 years of experience)
Extra points for any of the following:
Experience and understanding of tools/platforms such as Venafi, cloud KMS (GCP, AWS, Azure), ServiceNow,
Pagerduty, Splunk, Kibana, HSM (SafeNet Luna, KeySecure), Jenkins, Terraform etc. are a plus.
Success attributes of an Equifax employee; does this describe you?