Ocean & Order Management Product Manager (BB-1811E)

Encontrado en: Neuvoo CR


Company Description

“We’re not in the shipping business; we’re in the information business” - Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

  • 18,000+ trained professionals
  • 250+ locations worldwide
  • Fortune 500
  • Globally unified systems
  • Job Description

    Major Duties and Responsibilities

    Employee Development: Our people are our greatest assets and must be our highest priority in developing, mentoring and building for our future.Department Managers should take an interest in each employee to bring them up to their best. Each member of the team is unique. Department managers must be adept at understanding people's skill sets and helping them develop on their weaknesses through positive coaching and accountability. A manager should not be afraid to teach others who are willing to learn or fear that one of their peers may replace them in the manager role. The manager should also ensure all training completed within the department is quality training and not just focus their attention on the quantity of hours completed. The manager should work with the supervisors or leads to make sure the PDC is updated and the appropriate Training Map is being used for all employees. Meetings and one-on-one time must be consistent, scheduled and meaningful to the execution of daily service and/or development of individual team members. At minimum, one-on-ones with direct reports should occur once a quarter. At the time of the employee's annual review, there should be no surprises. The annual review should be more of a recap from the regular one-on-ones and should focus on future goals and development.

  • Properly on-boards new hires and ensures team members have clear expectations.
  • Provides frequent feedback that is timely, accurate, and honest.
  • Conducts regular one-one-ones and an annual review for employees.
  • Has development plans in place for employees that addresses competency gaps and/or prepares employees for growth.
  • Ensures employees complete 52 hours of relevant training yearly and that required training is completed timely.
  • Fosters a climate of compliance within the team, including to company culture, internal policies and government regulations.
  • Promotes employee engagement and team vision, commitment and trust.
  • Develops a solid #2.
  • Operational Excellence: The department manager is expected to understand fully all aspects of their product/business. They should be trained in all areas of the industry and be able to drive that training/knowledge to their staff. They should also be obsessed with the fundamental details of running their business and constantly strive for improvement in areas of efficiency, productivity, profitability, and customer service.

  • Monitors and improves District Excellence and Global Business Operations metrics.
  • Maps and understands department process flow, while constantly looking for areas to improve efficiency, offer customers better cycle times and service, and control costs.
  • Effectively manages capacity and productivity of department and team members.
  • Successfully executes a department Tactical Business Plan, providing regular updates to team and branch leadership.
  • Instills and fosters a climate of compliance within the team, including company culture, internal policies and procedures, external government regulations and customer policies/requirements.
  • Business Development: The department manager owns and drives sales for his or her department. The manager needs to be highly engaged in the sales and retention of new and current business. He or she should actively participate in weekly sales meetings and aggressively drive their product to the sales team. This means having regular one-on-ones with the sales team and working on strategies for the accounts in the Sales Pipeline (best practice is to use the Geo Revenue Pipeline). The meeting should include setting up calls for the next week. The manager ultimately decides the pricing and if accounts should be pursued. Managers should also provide tools, marketing materials, industry knowledge, and current product-specific market updates in order to close business.

  • Actively grows the product's business and builds customer relationships through involvement in sales and retention programs.
  • Maintains a healthy mix of current customers and manages pipeline of new accounts.
  • Responds to requests for proposal, quotation or information timely and with market-competitive pricing matching the scope of service required by the customer.
  • Actively participates in the transition of new business and acts as a subject matter expert for the product and the industry.
  • Acts as the subject matter expert for the product and the industry and provides solutions, pricing alternatives, and technical assistance to customers (both internal and external).
  • Finance Excellence: The department manager is expected to have comprehensive knowledge of their department P&L. They should have a thorough understanding of revenues, expenses, operating income and profit contribution. Moreover, they should be trained on managing provisions, bills not paid, reserves, account payable discrepancies, and customer credit limits. Managers should also be obsessed with ensuring first-time quality for all billing invoices and are responsible for providing training/knowledge to their employees.

  • Has a command of the P&L resulting in meeting revenue growth expectations and control of expenses. This includes monitoring department financial performance (revenue to expense, expense per shipment, etc.), analyzing customer profitability and controlling expenses.
  • Reviews accounts receivable to manage cash flow and to ensure customers are paying within terms.
  • Analyzes billing activity and intercompany accounting.
  • Protects the financial health of the company by monitoring department expenses and staying within budget. Positively impacts revenue by supporting district growth and expense control goals.
  • Culture:

  • The department manager is expected to conduct himself/herself , those he/she leads, and the company's business in the highest standard and to protect the company's reputation.
  • The manager is expected to have a passionate, caring and winning attitude, be invested in the profit of the branch, ensure employees understand the vision, and to promote team spirit, commitment and trust among each team member.
  • The department manager should be an active mentor to his/her staff in order to motivate employees to strive and reach their full potential.
  • The manager is expected to deal firmly, but fairly, with our people.
  • Qualifications

  • Fluent Spanish and English
  • Strong market and industry knowledge
  • Bachelor’s degree (B.A.) from four year college or university; or 4 years related experience and/or training; or equivalent combination of education and experience
  • Ability to define, develop and document business processes and procedures
  • Effective interpersonal skills. Ability to relate to customers and employees at all levels.
  • Experience with MS Windows, MS Office Product
  • Additional Information

    Expeditors offers excellent benefits

  • Health Plan: Medical for employes and its dependents
  • Employee Stock Purchase Plan
  • Training and Personnel Development Program
  • All your information will be kept confidential according to EEO guidelines.

    calendar_todayhace 1 día


    info Full-time

    location_on Alajuela Province, Costa Rica

    work Expeditors

    Autorizo expresamente a Términos y condiciones

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