At World Fuel Services, our employees are the key to our global success.We are industry leaders due to the innumerable talents of our approximately 5000- strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.
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IT Support – Service Desk II
The IT Support Specialist is part of a team which offers technical support services with exceptional customer experience to World Fuel Services employees worldwide. In this role you will be part of a team that focuses on all employee IT needs ranging from computer and software support, installations, configurations, and the sites technical equipment ranging from video conferencing, printers, scanners, screens, telephones, mobile devices (tablets and phones), and other peripherals. The team seeks to ensure all of its customers (employees) are provided with high levels of customer service and strives for the best user experience.
The position is located in our Costa Rica office. The ideal candidate will work however within a global team that is highly collaborative and innovative.
What You’ll Do:
The expected length of relevant experience beyond formal education is 4 or more years. The main responsibilities of the position include:
End User Device support and administration (Windows, Mac’s, iOS, phones/tablets)
Provide white glove service support for C-Levels and Executive members of the organization and their Assistants
Maintain operational services of the Miami office IT systems (conference rooms, computer systems, screens/monitors, telephones, printers, etc..)
Provide exceptional employee onboarding experience through the delivery and readiness of all computer equipment, software, and login accounts.
Maintain asset management and inventory of all computer equipment (provisioning/de-provisioning of end-user computer systems)
Ensure all conference rooms IT services are operational and professionally equipped
Coordinate and moderate town halls and video conferences as required
What You’ll Need:
Four+ years of experience delivering IT services in similar role
Associate or bachelor’s degree in engineering, information technology, or related discipline (significant work experience may be considered in lieu of degree)
Expert in computer systems and Operating Systems (Windows 10, Mac OS, iOS, etc...)
Strong Active Directory, Office Applications, and Office 365
Expert at diagnostic and problem resolution using ITIL framework
Excellent verbal communications and written documentation skills are required
General scripting and automation capabilities to support tasks in a large environment with minimal effort
Signs That You’re a Strong Candidate:
Highly organized and handles multiple requests without requiring follow ups
Highly creative and innovative technologist that thrives in a team environment
Seeks to solve problems with a focus in providing exceptional user experience
You are able to communicate effectively across all levels of the organization, especially the executive team
You focus on the overall excellent customer experience rather than only on technology
You inspire confidence, motivation, and creativity in a team environment
You show caring and understanding
You pay attention to detail and focus on customer satisfaction
You seek out clarification and embrace the unknown without needing direction
You take responsibility and accountability
You handle critical/important incidents and tasks with a sense of urgency