Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.
Our new innovative IT services organization is HPE Pointnext. We have the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation.
Greenlake Management Services provides remote (offsite) services including Monitoring, Administration and Operations for customers, who add GMS on top of a Datacenter Care agreement. This team is part of the Customer Solution Center. We are looking for a Compute Subject Matter Expert to become part of our team.
Education and Experience Required:
First Level University degree: a) technical, b) non-technical (i.e., Bachelor of Arts/ Science). Typically, 3-4 year completion beyond High School level, BA/BS or equivalent experience.
3 to 5 years’ experience in relevant technologies and customer environments.
Relevant industry qualification where applicable.
Knowledge and Skills:
Expert knowledge of HPE Compute systems
Experience and knowledge of servers and administration tools
Expert knowledge of Linux and Windows
Knowledge of VMware
Linux scripting experience.
Excellent verbal and written communication skills in language to be supported.
Advanced troubleshooting skills in a technical environment.
Excellent analytical and problem-solving skills.
Advanced Software and hardware knowledge of computing, storage and peripheral devices.
Specific knowledge and training with the company's products. Knowledge of multiple product lines (for example, proactive, reactive, storage, enterprise systems, tier 2 or 3 support, etc.).
Advanced proficiency with case management databases and tools.
Superior customer service skills.
Phone and remote support experience. E-support experience, knowledge and resolution ability.
Ability to solve and document solutions for usage of other technicians and customers.
Ability to mentor new agents.
Ability train peers on solutions.
Ability to take full ownership for resolution with escalated customers.
Ability to lead technical action plans.
Lead or provide expertise to teams or projects.
Highly Developed knowledge of more complex solutions.
ITIL Certification is desired
Spanish and English (> 85% fluency), Portuguese is a plus
Knowledge and experience in any of the following technologies is a plus:AZUREAWSDockeAPOrKubernetesBluedataPythonJSONRestAPISAP InfraNonStop Servers
Join us and make your mark!
• A competitive salary and extensive social benefits
• Diverse and dynamic work environment
• Work-life balance and support for career development
• An amazing life inside the element! Want to know more about it?