Just-Link J

Tier I Support Agent. (BB-54106)

Encontrado en: Mipleo CR

Handle incoming and escalated customer calls primarily regarding sales, billing and troubleshooting matters. Responsible for promoting our Company?s products and services while providing customers a professional and positive call experience. Works under established procedures but is also able to adapt to customer inquires and requests with little direction. Makes outgoing calls as needed and appropriate.
- Interact via phone call with customers and other organizational team members
- Efficiently analyze customer concerns and provide logical solutions
- Provides support in taking customer payments and credits as appropriate
- Handles escalated calls/issues from customers and other company team members
- Accurately enter notes and transactions into company systems for compliance and tracking purposes
- Consistently demonstrates professionalism and integrity with a warm and friendly demeanor to customers and teammates
- Educates customers on the Company products, services and experience
- Exercises sound judgment within the scope of empowerment and acts in the best interest of both the customer and company
- Demonstrates proficient use of soft skills, including active listening, problem solving and responding appropriately
- Maintains expected performance levels in a dynamic and highly competitive environment
Minimum Qualifications
- Able to sit and handle calls (incoming and outgoing) for extended periods of time
- Ability to successfully work in a fast-paced, multi-tasking, small team environment
- Fluid in English language (read, write and speak)
- 2+ years of call center experience
- Ability to easily acclimate to modified schedules and shifts
- Telecommunications background is a plus
- SalesForce knowledge
Conocimiento de Inglés

calendar_todayhace 5 días


location_on San José, Costa Rica

work Just-Link

Autorizo expresamente a la Términos y condiciones

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