Just-Link J

Tier I Support Agent. (BB-54106)

Encontrado en: Mipleo CR

Descripción:
JOB PURPOSE:
Handle incoming and escalated customer calls primarily regarding sales, billing and troubleshooting matters. Responsible for promoting our Company?s products and services while providing customers a professional and positive call experience. Works under established procedures but is also able to adapt to customer inquires and requests with little direction. Makes outgoing calls as needed and appropriate.
KEY RESPONSIBILITIES:
- Interact via phone call with customers and other organizational team members
- Efficiently analyze customer concerns and provide logical solutions
- Provides support in taking customer payments and credits as appropriate
- Handles escalated calls/issues from customers and other company team members
- Accurately enter notes and transactions into company systems for compliance and tracking purposes
- Consistently demonstrates professionalism and integrity with a warm and friendly demeanor to customers and teammates
- Educates customers on the Company products, services and experience
- Exercises sound judgment within the scope of empowerment and acts in the best interest of both the customer and company
- Demonstrates proficient use of soft skills, including active listening, problem solving and responding appropriately
- Maintains expected performance levels in a dynamic and highly competitive environment
Minimum Qualifications
- Able to sit and handle calls (incoming and outgoing) for extended periods of time
- Ability to successfully work in a fast-paced, multi-tasking, small team environment
- Fluid in English language (read, write and speak)
- 2+ years of call center experience
- Ability to easily acclimate to modified schedules and shifts
- Telecommunications background is a plus
- SalesForce knowledge
REQUERIMIENTOS MÍNIMOS:
Conocimiento de Inglés

calendar_todayhace 5 días

report

location_on San José, Costa Rica

work Just-Link

Aplicar:
Autorizo expresamente a la Términos y condiciones

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