Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries – powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 505,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at
The Accounts Receivable Helpdesk Team Lead will be responsible for managing the team's workload distribution, ensuring all metrics are met, and issues are escalated. Also responsible to review, analyze and respond to inquiries received from customer/agencies/advertisers and client requester.
Key Responsibilities
Responsible for managing the team's workload distribution, ensuring that all metrics are met, and issues are escalated
Drive proactive discussions to follow-up and identify resolutions within agreed timeline with customers, peers and managers
Actively manage performance metrics for account portfolio
Ensure desktop procedure and local work instruction are updated on timely manner
Provide monthly metric reports, including any proactive analysis and strategic insights
Raise issues/concerns in accordance with escalation procedure
Preparation and initial review of management reports in line with Clients and Accenture’s requirements
Attend client meeting to discuss account performance and address issues as required
Preparation and consolidation of reports
Assist in the preparation of management reports in line with Client’s and Accenture’s requirements
Flexibility, especially in the period of month quarter year end closing
Adherence to client’s policies and procedures
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Qualifications
Required Experience
Advanced english
Bachelor's degree required
Minimum of 3 years of experience
Strong stakeholder management and communication skills, related process domain expertise and experience, supervisory skills
Excellent communications skills required
1-3 years of experience in leading and motivating a team to achieve goals
Minimum 1 year experience with Microsoft Office
Preferred background with experience in accounting systems, particularly SAP ERP, Oracle Financial Systems
Exceptional knowledge of the business and coaching skills
Good team player and be able to communicate easily with Accenture, Client and third parties at all levels
Responsible and ensures accuracy in the completion of tasks
Ability to solve complex matters and work under pressure
Ability to inspire and create a dynamic and proactive team
Reliable, proactive approach to entrusted tasks. Thinking outside the box is a plus
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
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