Experian

Technical Support Analyst - Graveyard Shift (BB-151EB)

Encontrado en: Neuvoo CR

Descripción:

The Technical Customer Support Analyst provides quality, professional product support to Experian Data Quality (EDQ) customers that result in a high degree of Customer Satisfaction. This position includes assessing, documenting and resolving basic customer issues within an inbound contact center. Responds to routine inquiries of a technical nature and handles problem resolutions that may require follow-up and/or escalation to resources with a higher level of expertise. This team provides 24/7 support to EDQ clients.

Specific areas of responsibility include:

  • Respond to inbound requests for support (phone, e-mail, and portal).
  • Triage tickets and escalate to Tier II support as needed.
  • Guides Customers to the use of self-help resources and documentation.
  • Participates in the Knowledge Management process through creation and updating of documentation.
  • Adheres to all Experian Data Quality Customer Support policies and procedures.
  • Collaborates internally with Account Management and Technical Delivery teams.
  • Cleaning customer data files by using EDQ tools.
  • Performs other duties and responsibilities as assigned.
  • *Working schedule: Graveyard

  • 1-3 Years of Desktop Support, Help-Desk, or IT related support
  • Being able to analyze/decode logs in different programming languages.
  • Working knowledge in web services
  • Excellent English communication skills, both written and verbal.
  • Bachelor’s degree or equivalent work experience preferred.
  • Proficient in using preferred.
  • Proficient in Microsoft Office, Excel experience is a required.
  • Proven previous job stability, including maintaining long-term work relationships with former employers.
  • Must be able to clear the company’s pre-employment screening.
  • calendar_todayhace 3 días

    report

    location_on Heredia, Costa Rica

    work Experian

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