Director, Agile Coaching & Kaizen Lead (BB-742A2)

Encontrado en: Neuvoo CR


At Pfizer we make medicines and vaccines that change patients' lives with a global reach of over 780 million patients. Pfizer Digital is the organization charged with winning the digital race in the pharmaceutical industry. We apply our expertise in business process, technology, innovation and our businesses to support Pfizer in this mission.

The Business Process Excellence (BPE) function works across all business units and functions globally and is the Centerof Excellence for Enterprise scale process, or “mega-process,” redesign and establishment of Agile ways of working in the enterprise. The BPEteam enables and supports how Pfizer will achieve our Purpose of Breakthroughs that Change Patients’ Lives. Using facilitated, cross-functional Kaizen events, we re-imagine simplified, efficient and digitized processes, organizational structures and solutions. In addition, we enable sustained effectiveness at a team and team-of-teams through the application of scrum, Kanban and other Agileframeworks. As the enterprise COE for Agile, we enable teams to accomplish their work in a faster, more innovative and customer-centric way.


In order to lead our organization in adopting new ways of working, the role of Director, E2E Process and Kaizen / Agile Coaching is being established.This lead is accountable for the strategic direction of and is responsible for Agile / Kaizen effectiveness across all initiatives using these methods, enterprisewide. They perform many different tasks, core duties and responsibilities, including:

  • Leading teams of coaches charged with instantiating new Agile Teams and utilizing Kaizen events to drive the redesign of Enterprise-level processes
  • Educating all stakeholders and team members on Kaizen/Agile
  • Coaching Senior Leadership in effectively leading and enabling their teams using Business Process Excellence and Agileframework
  • Develop and execute the Kaizen and/or Agile Adoption Strategy
  • Role Responsibilities

    TheDirector, E2E Process and Kaizen / Agile Coachingrole is accountable for ensuring teams obtain the maximum business value using Agile through effective application of lean mindsets and framework. Fostering a community of Agile expertise, and facilitating Kaizen process redesign events, this role provides value to our internal and external stakeholders and supports teams in creating breakthroughs for Patients.

    The incumbent develops and implements plans that impact the achievement of Enterprise results through performance of different tasks, core duties and responsibilities, including:

  • Educating employees and stakeholders at all levels including Executive Leadership Team (C-suite) senior leaders, across the entire enterprise,on Kaizen/Agile principles,frameworkproviding them with tools thatreduce waste and drive improvement.
  • Accountable for training and leading mastery skills that lead toward the organization-wide adoption of Agile methodologies across all assigned business units and functions in all geographies.
  • Build interpersonal relationships with other teams and serve as a trusted adviser to all stakeholders with a role in Agile teams. Influences senior management decisions that have an impact on business direction across all customer types.Will influence and may manage\utilize significant D&T and Business Unit resources outside of direct authority globally.
  • Oversees and manages a team of coaches directly, leadingthrough matrix reporting relationships leveraging deep technical and functional expertise in business process redesign and use of Agile.
  • Mentoringteams across the enterprise leading a team of Facilitators / Coaches, through the Agile framework and Kaizen mindset, providing employees with feedback and means of improvement, catalyzing organizational growth andimprovement championing the creation of a continuous improvement culture.
  • Developing a strategy for organizational adoption of Agile / use of Kaizen and contributes to the broader, Enterprise Agile adoption strategy. This includes every stage of adoption, from the introduction of Kaizen / Agile,employee education, fostering teams and cultures that practice Agile, sustaining Agile methodologies and continually offering strategies for improvement.
  • Implementingprocess, principles and practices across all levels and business units within Pfizer. The Kaizen / Agile Coaching Lead must use and guide their Coaches in techniques that increase collaboration, predictability, transparency and promote a culture of experimentation and innovation.
  • Leads strategic direction for implementation and use of Agile across all relevant solutions. This includes business performance and financial management for highly complex delivery activities supporting business unit’s efforts,globally.​
  • Leads design and implementation of scaled agile structures as required to ensure teams of teams work collaboratively and effectively, requiringa deep expertise inSAFeand the ability to convey the benefits and requirements to senior leadership to ensure success.
  • Develops long-term plans for the use of Kaizen, Agile and lean methodologies that impact the achievement of Enterprise results through effective, continuous and efficient delivery of processes, products, solutions and experiences for our target customer groups.
  • Integrate creative and innovative ways to position agile as strategic direction, innovative lever and competitive advantage for the benefit of patients.
  • Develops solutions to highly complex and unique problems across all relevant customer-types, often outside their area of expertise, both as an individual and as a member of a leadership team and is accountable for decisions within and across business units.
  • Responsible to anticipate, oversee and influence an environment of continuous improvement and innovation in while continuously delivering highly complex solutions, influencingareas outside their own expertise, as an individual and as a member of a leadership team and is accountable for decisions within our Global Business Unit.
  • Encourages acceptable levels of risk-taking towards driving innovation, putting frameworks in place to determine acceptable levels of risk and\or business opportunity for Pfizer as a company.
  • Basic Qualifications

  • Bachelor’s degree in a related discipline
  • Is recognized internally and externally as a thought leader and a Subject Matter Expert of the principles, concepts and theories of use of Kaizen and/or Agile methodologies.
  • 10+ years of relevant experience in a process improvement via kaizen and value stream management, improvement expert and/or leading global organizations in transforming to adopt Agile ways of thinking and working.
  • 5+ years of experience as a scrum master with a scrum coaching mentality in an agile environment
  • Self-starter capable of taking initiative and working with minimal direction
  • In addition to the above, the ideal candidate will havethe following certifications Scrum Alliance Certified Enterprise Coach (CEC), or the equivalent Pfizer experience
  • Prior experience with talent and succession planning processes to establish plans for managing talent inside and outside the organization and for improving diverse leadership bench strength.
  • Proven ability to mentor technical leaders; recruit and retain top talent and develop colleagues.
  • Must have proven ability to managecommunication as a vehicle to ensure alignment of strategies and day-to-day operations to team members and business unit partners in support of patient facing products, services and experiences.
  • Proven financial and resource management capabilities
  • Comfortable with ambiguity and facilitating discussions to explore the best possible solutionsand possess theability to lead and inspire with imagination, courage, and curiosity
  • Preferred Qualifications

  • Comprehensive knowledge of principles and concepts in business processes across biopharmaceutical companies
  • Ideally, has a proven track record of using knowledge of the pharmaceutical industry, related industries, customer requirements and the general business environment to support teams in their revising processes and/or adopting Agile
  • Experience in using and/or teaching use of Jira, Confluence and Jira Align a plus
  • CertifiedSAFe®Agilistand/or CertifiedSAFe® Program Consultant

  • Travel will be required as part of this role. Expectations around travel will vary but candidates must be capable of travel within the region, to other regions, and to Pfizer World Headquarters.
  • BPE is a 7x24x365 endeavor. This role may require physical or virtual participation on a weekend, holiday, or after normal business hours
  • Other Job Information

  • Last Date to Apply: February 4, 2021
  • Eligible for employee referral bonus
  • #LI-PFE
  • Sunshine Act

    Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

    EEO & Employment Eligibility

    Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer.

    Continuous Imprv and Proj Mgmt

    calendar_todayhace 17 horas


    info Full time

    location_on San José, Costa Rica

    work Pfizer

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