Trilingual Technical Support Agent. (BB-0769A)
Encontrado en: Mipleo CR
Descripción:A global company is looking for Trilingual Technical Support Representative. The ideal candidate should be an emphatic, with excellent communication. To efficiently provide high quality and accurate resolutions to customers under stipulated policies and procedures, by offering world class customer support via phone or mail.
-English and Portuguese, High Proficiency level (Must 85% or more).
-High School Diploma.
- Advanced Knowledge of PC architectures and experience on PC maintenance (Must).
-PC building completed or Technical support knowledge.
-Hardware and software troubleshooting experience.
-Networking configurations and troubleshooting ? (server hardware configuration, DHCP, router configurations, DNS, SMTP, etc.).
--High-speed internet 15MB (Must)
-University degree in computer engineer or related.
-CompTIA A+ (901 / 902) certification.
-Knowledge of RAID technology.
- VMWARE Certification, or virtualization knowlege.
-To listen and respond to customer inquiries on the telephone, through on-line networks, Email, chat, etc.
-To follow up on the customer's issue until it is solved.
-To maintain adequate technical proficiency in products and platforms assigned.
-To communicate with the manager and team members regarding problems, solutions and trends.
-To keep and update pertinent paperwork and records through data entry.
-To meet established performance targets, which include customer service, productivity and quality standards.
Conocimiento de Inglés ,Portugués
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