HP

Remote Fleet Engineer (BB-74206)

Encontrado en: Neuvoo CR

Descripción:

Responsibilities:

  • Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end-user contacts and proactive notification systems.
  • Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical).
  • Proactively assist internal or external businesses and end-users to avoid or reduce problem occurrence.
  • Evaluate unique or complex installations or configurations and make recommendations for resolution.
  • Articulate clearly in writing and verbally. Add case resolution to KMS.
  • Represent HP in a face-to-face customer location visit, industry conference/trade show, vendor meeting, etc.
  • Engages team members for support as required to ensure internal or external business and end-users/clients' SLA demands are met.
  • Develop a partnership with and assist the Sales Pursuit team.
  • Education and Experience Required:

  • Vocational: apprenticeship/certification completion. May be technical or non-technical. May include on-the-job training in addition to studies. In some locations, completion may be recognized by diploma. Advanced programs maybe 2+ years. Associate degree: first attainable degree at the post-high school level. Typically 2-year completion beyond High School level (i.e., Associate of Arts, GCE 'A' level (Singapore), etc.), or equivalent experience.
  • 1-3 years experience in relevant technologies and customer environments.
  • Relevant industry qualification where applicable.
  • Intermediate Networking knowledge. (CCNA preferred)
  • Additional knowledge in WebJetAdmin and printer troubleshooting is a plus.
  • Software and database creation/management is a plus.
  • Hardware and software on Lexmark, Canon, Epson devices is a plus.
  • Knowledge and Skills:

  • Excellent verbal and written communication skills in language to be supported.
  • Experience in troubleshooting in a technical environment.
  • Excellent analytical and problem-solving skills.
  • Software and hardware knowledge of computing, storage, and peripheral devices.
  • Advanced proficiency with case management databases and tools.
  • Superior customer service skills.
  • Phone and remote support experience. E-support experience and knowledge.
  • Understand the customer to be an advocate for the customer.
  • calendar_todayhace 1 día

    report

    location_on Heredia, Costa Rica

    work HP

    Aplicar:
    Autorizo expresamente a Términos y condiciones

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