Technical Support Engineer - Opportunity for Working Remotely (BB-E601F)

Encontrado en: Neuvoo CR


Job Description


  • Respond to customer inquiries, primarily by telephone and e-mail
  • Work flexible schedules, which may include evenings, weekends or holidays
  • Resolve customer technical issues through diligent research, reproduction, and troubleshooting
  • Work directly with other technical support staff, quality assurance, engineering, sales, marketing, operations, and administration to resolve problems
  • Document all technical inquiries, develop and review content for knowledgebase
  • Help test alpha and beta products
  • Requirements

  • Trilingual is strongly Preferred (Spanish, Portuguese, English)
  • Experience with troubleshooting network connectivity
  • Experience with firewalls and security related issues
  • Experience with Storage Arrays or Appliances
  • Experience with database related technology and administration (SQL Server, Oracle, DB2, etc.)
  • Experience in Microsoft Active Directory
  • Experience in providing Windows and some Linux/UNIX technical support to customers
  • Experience in Performance troubleshooting
  • Experience with Kerberos and Single Sign-On
  • Experience with Servers (Dell, HP, IBM, etc.)
  • Experience with VMware Workstation and / or GSX Server
  • Minimum of 2-3 years experience in software support
  • B.S. in Computer Science, Electrical Engineering, Math, or equivalent work experience
  • Strong technical writing skills.
  • Ability to research problems and document their solutions.

  • Category : Client Support
    Subcategory: Technical Support
    Experience: Manager and Professional
    Full Time/ Part Time: Full Time
    Posted Date: 2021-04-06

    calendar_todayhace 3 días


    info FULL TIME

    location_on Heredia, Costa Rica

    work VMware

    Autorizo expresamente a la Términos y condiciones

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