Descripción:

We are hiring Senior CustomerService Representatives to manage customer queries and complaints.

Customer Service RepresentativeResponsibilities:

Maintaininga positive, empathetic and professional attitude toward customers at all times.

Respondingpromptly to customer inquiries.

Communicatingwith customers through various channels.

Acknowledgingand resolving customer complaints.

Knowingour products inside and out so that you can answer questions.

Processingorders, forms, applications, and requests.

Keepingrecords of customer interactions, transactions, comments and complaints.

Communicatingand coordinating with colleagues as necessary.

Providingfeedback on the efficiency of the customer service process.

Ensurecustomer satisfaction and provide professional customer support.

Customer Service RepresentativeRequirements:

Highschool diploma, general education degree or equivalent.

Comfortableusing computers.

Experienceworking with customer support.

UpperIntermediate English Level

A good fit for the Cognizant culture:

A person who possesses a true passion for servicing customers and drivingteams beyond, and desires to do so within a success-oriented, yet professionalatmosphere filled with business professionals who all manifest a belief inpartnership, innovation, and excellence. Our “Cultural Value Drivers” arewell-known and clearly communicated within the organization: Open, Transparent,Driven, Empowered, Opportunity-Filled, and Flexible & Collaborative.

Cognizant is always looking for top talent. We are searching for candidates to fill future needs within the business. This job posting represents potential future employment opportunities with Cognizant. Although the position is not currently available, we want to provide you with the opportunity to express your interest in future employment opportunities with Cognizant. If a job opportunity that you may be qualified for becomes available in the future, we will notify you. At that time you can determine whether you would like to apply for the specific open position. Thank you for your interest in Cognizant career opportunities.

Employee Status : Full Time Employee

Shift : Day Job

Job Posting : Feb 22 2021

About Cognizant

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 194 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at or follow us @Cognizant.