People Working Corp. Costa Rica P

Customer Service Associates. (BB-20980)

Encontrado en: Mipleo CR

Important global company is looking for Customer Service Associates. This person should be a team worker with excellent communication and stress management skills, oriented to results and customer satisfaction.
In this position you will provide resolution to issues, by creating empathy and a connection with the customer. You will communicate fluently in order to convey a positive message and an excellent customer service experience.
- Fluent in verbal and written English, High Proficiency level. (85 %>).
- High School Diploma.
- Schedule flexibility.
- Customer service experience (desirable).
- Experience in financial area is a plus.
- Intermediate internet tools use.
- Problem solving skills and adaptability to change.
- Being able to end the conversation with confirmed customer satisfaction and with the customer feeling that everything has been taken care of.
Main responsibilities:
- Identify problems and search solutions to offer answers to customers.
- Follow up on the customers issue until is solved such as requests, transactions, information changes or any other issue addressed by the customer.
- To keep account and customers information confidential and protect it from unauthorized use.
- Provide excellent service to customers and meet all regulatory requirements (such as timely claim submission deadlines).
- Stay abreast of all changes, developments and enhancements for all systems, processes and guidelines.
- Update account information and complete accurate documentation.
Conocimiento de Inglés

calendar_todayhace 6 días


location_on Moravia, Costa Rica

work People Working Corp. Costa Rica

Autorizo expresamente a la Términos y condiciones

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