Application Support (ATM), Sr. Professional (BB-B4BCF)

Encontrado en: Neuvoo CR


Our software engineers at Fiserv bring an open and creative mindset to a global team developing mobile applications, user interfaces and much more to deliver industry-leading financial services technologies to our clients. Our talented technology team members solve challenging problems quickly and with quality. We're seeking individuals who can create frameworks, leverage developer tools, and mentor and guide other members of the team. Collaboration is key and whether you are an expert in a legacy software system or are fluent in a variety of coding languages you're sure to find an opportunity as a software engineer that will challenge you to perform exceptionally and deliver excellence for our clients.

  • Full-time
  • Entry, Mid, Senior
  • Yes (occasional), Minimal (if any)
  • Success Profile

    Every candidate has their strengths, and at Fiserv, we want to match you to a career that allows you to put your best foot forward. Do you have the competencies outlined below? If so, you might be an excellent candidate for a Software Engineer career at Fiserv.

  • Critical Thinker 10
  • Technologically Savvy 9
  • Analytical 8
  • Collaborative 8
  • Deadline Oriented 9
  • Problem Solver 8
  • 10
  • Goal-oriented
  • Communicator
  • Team Player
  • Strategic
  • Creative
  • Results-driven
  • Productive
  • Inventive
  • Responsibilities

    Requisition ID R-10224604 Date posted 03/29/2021 City Barreal de Heredia Country Costa Rica Additional Locations Tres Rios, Costa Rica

    What does a great Application Support, Sr. Professional do?

    The candidate for this position will require knowledge of Windows and Tandem systems which they will use to focus on production and non-production technology systems. Their day-to-day responsibilities will include developing support utilities and applications for managing ATM services, implementation of Card Free Cash configurations, addressing client/vendor/internal escalated requests for assistance; engaging with implementation teams on the build-out of Tandem services, and improving execution by scripting of repetitive tasks. Must have overall understanding of DevOps and fundamental multi-tier application support. Rotating on-call, project participation, and business continuity support for the ATM services, Windows and some Linux applications. Assist and develop scripting alerts to monitor production systems, respond to and troubleshoot escalated incidents. Must have excellent communication skills, as the role periodically interfaces with clients, vendors and business partners. ATM knowledge and familiarity with Java application development is a plus.

    As an Application Support, Sr. Professional you will:

  • Provide Tandem application support and experience with Windows systems troubleshooting within non-production and production multi-tier environments.
  • Provide 24x7 on call support of applications on a rotating basis, and participate in resolution of escalated incidents.
  • Create application monitoring scripts and automate alerts that can inform of problems in logs files.
  • Recommend performance and infrastructure capacity improvements as well as enhancements to existing macros and utilities in use.
  • Be Point of escalation accountable for diagnosing and resolving customer impacting issues.
  • Review turnover artifacts to ensure completion prior to executing production installs.
  • Participate in assigned projects representing the support organization, communicate status, issues and delivery risks.
  • Work with Change Management/ Release Managers on the evaluation of change events and in planning work items for production deployment.
  • Participate in code installations or fallbacks. Individual will validate systems are operating as they should after a code install has completed. Will work with release management when required. Document install defects and assign severity to the problem that occurs and work with various teams to determine root cause.
  • Perform trending and analysis of problems; develop risk mitigation plans for continuous improvement.
  • Ensure monitoring alerts and system events are risk assessed, prioritized, and worked aggressively.
  • Maintain and/or create technical support documentation, and work with offshore resources to assume the same.
  • Basic Qualifications for Consideration :

  • Bachelor’s degree in Computer Science/Information Systems, or equivalent
  • 5+ years of IT experience in a technical production support role with background in Tandem utilities and Tandem configurations as well as Windows Systems Administration and/or Windows development. ATM application knowledge is a plus.
  • Hands-on knowledge of writing SQL for Oracle or SQL Server
  • Solid experience scripting in PowerShell
  • Microsoft Desktop Services, Virtual Services
  • Experience developing solutions using automation tools: Jenkins, Puppet, Ansible, or similar tools
  • Experienced in Agile and DevOps environments and cultures
  • Certifications: Knowledge of ITIL production support best practices
  • calendar_todayhace 3 días


    info Full-time

    location_on Provincia de Heredia, Costa Rica

    work Fiserv

    Autorizo expresamente a Términos y condiciones

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