Just-Link J

Collections Specialist. (BB-4F8DF)

Encontrado en: Mipleo CR

Main Objectives:
You will be responsible for working the company?s online collections portal according to company policy to collect payment from past due accounts via phone calls and/or email communication.
You will manage not only the initial collection effort but will do follow ups and process account deprovisions, disconnections, and reconnections when needed. You will communicate with the collection manager on a regular basis and provide status updates and reports when and as needed.
Responsibilities and Duties:
- Call and/or email customers to discuss past due amounts and collect payment
- Do follow up calls/emails for accounts that remain unpaid
- Submit end stage accounts for disconnect
- Process payments to accounts
- Process reconnects for certain paid accounts
- Update collection portal status and notes with the collection effort
- Document the call/email communication, deprovisions, disconnects and reconnects via cases
- Communicate with other departments/team members to ensure disconnects and reconnects are processed as needed
- Run and process daily, weekly and monthly reports and distribute to the collection manager and other designated team members
Required Skills and Abilities:
- Fluent in English and possess excellent oral and written communication skills in the English language
- Proficiency with Microsoft Office for Windows (Outlook, Excel, and Word)
- 1+ years customer service experience in any field, collections experience a plus
- Multitasking capabilities
- Detail oriented
- Organized
- Excellent note taking skills
- Excellent interpersonal skills
*Schedule availability for night shifts
We Offer:
*Base salary according to experience
*Bonus per performance
*Law benefits
*Great environment
*Growth opportunities
Conocimiento de Inglés

calendar_todayhace 4 días


location_on San José, Costa Rica

work Just-Link

Autorizo expresamente a Términos y condiciones

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