HP

Account Delivery Manager (BB-9626F)

Encontrado en: Neuvoo CR

Descripción:

The account delivery manager will be responsible for managing cost target commitments for all service delivery requirements implementing & monitoring expense control and operational relationship: develops & nurtures to excellent customer satisfaction

Main Responsibilities

· Grows understanding of customer at local & country level to analyze delivery requirements & contribute to customer strategic business plan

· Contact for operational & tactical issues representing delivery of all services (all functions) to the customer: manages performance metrics, reporting, escalation & communication

· Ensures performance goals are met for all in scope services across all towers: identifying & analyzing gaps & implementing corrective action plans

· Ability to effectively and proactively manage risk for low risk projects

· Supports Account Service Team (AST) & all delivery organizations to timely, cost effective delivery of Service Level Agreements (SLA) requirements identifying & recommending optimization while managing scope, resources & coordination

· Contributes to account service delivery plan.

· Identifies incremental revenue opportunities

· Assures compliance with company and customer’s Human Resources (HR), Pilot Run (PR), legal, financial, ethics and government related policies, strategies, and processes

· Acts as Account Delivery Manager (ADM) in small to medium engagements

· Leads a small to medium size AST/delivery team

· Works at local or regional level

Education and Experience Required:

· First Level University Degree or equivalent combination of education and experience.

· 1 -3 years relevant industry experience

Knowledge and Skills Required:

Advanced excel skills

Excellent English Communication skills

· Ability to build & manage strong customer relationship

· Influence & negotiation skill

· Ability to apply business management & financial concepts to analyze business needs

· Ability to prepare clear, concise and persuasive communications for multiple audiences, including demonstrating effective writing, presentation skills, listening actively and projecting a trustable image

· Ability to understand & analyze an issue or problem to implement a corrective action plan

· Applies appropriate knowledge and methods to resolve business issues

· Ability to lead cross cultural, cross tower & cross business team for effective & efficient customer support

· Ability to proactively & effectively manage risk on low to medium risk projects

· Consistently applies Quality & Continuous Improvement Plans

· Ability to develop & present high impact message to customer

· Industry sector knowledge (finance, manufacturing, etc.)

· Crisis & conflict management

calendar_todayhace 1 día

report

location_on Heredia, Costa Rica

work HP

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