Resolution Center Analyst (BB-00579)

Encontrado en: Neuvoo CR


Job Description

Resolution Center Level 1


Handle employee and vendor queries received through email, phone call and/or service request forms according to the internal KPI’s set in the department

Assist in communications that need to be sent to internal business customers and/or vendors.

Provide excellent customer experience in every interaction.

Take ownership in fixing employee/vendor problem.

Through daily problem resolution, identify and propose process improvement


Experience 6 months to 1 year in PtP or Finance.

Technical High School degree in accounting or currently studying Business Administration, Accounting, Finance.

English level B2

Portugues/French is a plus

Additional knowledge:

SAP, Microsoft Office

Desired: Remedy, Cisco, Ariba

Current Employees apply

Current Contingent Workers apply

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Kenilworth, NJ, USA, also known as Merck Sharp & Dohme Corp., Kenilworth, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:



No relocation

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:


Valid Driving License:

Hazardous Material(s):

calendar_todayhace 6 días


info Full time

location_on San José, Costa Rica

work MSD

Autorizo expresamente a Términos y condiciones

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