GEP Worldwide

Sr. Manager - Customer Implementation Team (BB-649AE)

Encontrado en: Neuvoo CR

Descripción:

Overview

GEP is a diverse, creative team of people passionate about procurement. We invest ourselves entirely in our client’s success, creating strong collaborative relationships that deliver extraordinary value year after year. Our clients include market global leaders with far-flung international operations, Fortune 500 and Global 2000 enterprises, leading government and public institutions.

We deliver practical, effective services and software that enable procurement leaders to maximise their impact on business operations, strategy and financial performance. That’s just some of the things that we do in our quest to build a beautiful company, enjoy the journey and make a difference. GEP is a place where individuality is prized, and talent respected. We’re focused on what is real and effective. GEP is where good ideas and great people are recognized, results matter, and ability and hard work drive achievements. We’re a learning organization, actively looking for people to help shape, grow and continually improve us.

Are you one of us?

GEP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, protected veteran status, disability status, or any other characteristics protected by federal, state or local law. We are committed to hiring and valuing a global diverse work team. GEP is proud to be an EEO/AA employer M/F/D/V.

For more information please visit us on or check us out on

What you will do

We are seeking a Manager for our Technology Services team to maintain and grow relationships with large customers & be responsible for managing implementations and service offerings for client accounts. You are expected to retain existing business and client satisfaction while pursuing profitable growth opportunities in assigned customer accounts. A key requirement for this role is to understand clients’ business requirements and ensure that the products/service are provided to the client meeting or exceeding the expectations.
You will be responsible for supporting the firm’s complete product and service offerings. The right candidate will have excellent client relationship skills and a strong technology background in procurement. Candidate should also have previous successful leadership experience in managing a team.

Responsibilities:

  • Establish and manage loyal relationships with key stakeholders
  • Conduct solution development and proposal delivery for selected clients
  • Form strategic account plans including areas for improvement, opportunities and action items
  • Genuinely care about client challenges and successes and able to demonstrate creative thinking and problem-solving skills to help client overcome challenges
  • Develops customer account plans for customers by leading a joint company/customer planning process that identifies relevant customer needs, prioritizes initiatives and company investments, and establishes a clear action plan for success.
  • Identify opportunities for client to increase usage of the current product as well expand to new products offered by GEP
  • Proactively manage customers’ satisfaction and service delivery by anticipating potential service problems, and monitoring satisfaction.
  • Understand client business requirements, propose and negotiate a technical solution and deliver solutions
  • Translate client business requirements for internal technical team and ensure that the product/service is delivered to client per the requirements and timeline
  • Display deep knowledge of GEP products and markets and is capable to deliver demos when needed
  • What you should bring

  • Education: Minimum bachelor’s degree (or in progress) in Business, Industrial Engineering, Science, similar stream or a combination of high school education and relevant experience. Master’s in business or operations -- preferred
  • 6+ years of demonstrated successful career record with at least 3 years in procurement and sourcing area
  • Previous experience in an account management role for a technology firm is strongly -- preferred
  • Familiar with online procurement/sourcing tools including RFP, Auction, Contract Mgmt, Spend Analysis and P2P
  • Strong leadership skills in a client-facing environment
  • Excellent communication and client management skills
  • Experienced team leader skilled in people development, coaching and motivation
  • Strong teamwork, problem solving, organization and process improvement skills
  • Very detail oriented
  • Proficient in MS Office suite
  • Able to travel
  • calendar_todayhace 2 días

    report

    info Full-Time Employee

    location_on San Jose, Costa Rica

    work GEP Worldwide

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