Hacienda AltaGracia

Director, Sales (remote) (BB-39A0F)

Encontrado en: Neuvoo CR

Our Company & Our Property
Whether traveling on a ski trip to Aspen or taking a romantic escape in Santorini for a special anniversary, it is the simple things that are most important to the guests of Auberge Resorts Collection. At Auberge, we offer the opportunity to create personal memories and stories; tasting freshly picked tropical fruit in Cabo San Lucas, horseback riding with a local cowboy in Costa Rica, or planting coral gardens in the South Pacific. People who know us, choose to return for shared experiences that connect them to local cultures, and which will be forever embedded in their soul.
Hacienda AltaGracia is based in the heart of Costa Rica in the foothills of the Talamanca mountains. It has been part of Auberge Resorts Collection since 2015 and is about re-open in November 2021 after being closed for 2 years. The beautiful mountain-side destination is known for its immersion into the curated experiences of the hotel, its focus on wellbeing through culinary & wellness and as well as visiting a uniquely cultural part of Costa Rica. 50 casitas blend the warmth and gracious hospitality of the Pura Vida lifestyle with large stylish spaces that create a sense of community. The restaurant, spa & public area are undergoing extensive renovation to fall in line with our new positioning, as well as additional private pools and terraces for the casitas.There will be 4 F&B outlets, 2 public swimming pools, the spa managed by The Well and the largest and best equipped stables in Central America with 29 horses.
Role Summary
The Director of Sales is responsible for identifying and sourcing leisure / transient business in accordance with the collection’s strategic plan to maximize room revenue during peak and nonpeak periods. This position represents Hacienda AltaGracia, reports directly to the General Manager and works closely with the revenue team to ensure that the leisure and transient sales strategy is in line with the property’s business needs.
The key responsibilities for this position are:
  • Support Hacienda AltaGracia’s revenue goals by generating leisure/transient & social group business from key feeder markets for the property
  • Prepare the annual sales strategy and plan, with expense budget
  • Participate in trade shows, roadshows, sales calls in designated territories as outlined in the annual sales plan
  • Work closely with GSO teams to drive business development for the property
  • Collaborate with the property Director of Marketing ,working closely to develop marketing initiatives from our trade partners
  • Manage DMC & Wholesale partner relationships for inbound business
  • Manage consortia relationships and ensure portals are fully updated at all times with latest offers and promotions (Amex FHR, Virtuoso, Signature, Travellermade)
  • Organize and schedule direct sales efforts via phone, email, and in-person; average of 5 business development efforts per day are expected (25 per week).
  • Evaluate and initiate opportunities for developing new sources of business.
  • Build effective relationships with wholesale accounts that support the hotel’s wholesale strategy.
  • Support and participate in daily calls and property-specific calls as needed.
  • Accurately maintain and build the Salesforce/Ivvy database of clients, logging all sales activity
  • Establish appropriate remote workstation, be responsive; phone calls are to be returned the same day and RFP’s have a 24-hour response time.
  • Maintain current customer, trade, industry knowledge.
  • Target key accounts to host familiarization trips to increase ROI.
  • Perform other duties as directed, developed, or assigned.

  • Skills
  • Negotiate, convince, sell, and influence transient business decision-makers and influencers.
  • Research and identify top prospects for the growth of existing accounts and develop new accounts.
  • Sell ideas persuasively and energetically.
  • Self-motivated and achieve goals with minimal direct supervision.
  • Manage extensive amounts of information.
  • Knowledge of sales procedures associated with the hotel industry.
  • Strong computer skills (Google Docs/Sheets, Slides, Hangout, LinkedIn, Salesforce, MS Office Suite).
  • Excellent English verbal, written and presentation skills; ability to produce quality sales and marketing communication.
  • Present clear, concise, and meaningful information to guests, executives, managers, and employees, in one-on-one and small group situations to customers, clients and other employees of the organization.
  • Strong listening skills.
  • Maintain ethical and professional standards of sales service.
  • Maintain professional appearance and demeanor with a mature and professional manner.
  • Ability to travel internationally and work flexible days and hours.
  • Plan and execute sales trips on budget and in compliance with corporate travel policy.
  • Work effectively both independently and cohesively with co-workers from a remote sales office.
  • Analyze, interpret, and understand financial data.
  • Maintain a high level of organization and remain calm when resolving problems using good judgment.
  • Embody the mission, vision, culture of Auberge.
  • Perform job functions with attention to detail, speed, and accuracy, prioritize, and organize.
  • Works remotely.

  • Required Qualifications
    Four-year college degree or equivalent education/experience.
  • Minimum 5 years of sales experience in a related position in a luxury hotel sales environment.
  • Demonstrated record of driving leisure/transient sales in a luxury hotel environment.

  • Preferred Qualifications
  • Selling multiple properties or brands.
  • Opening luxury hotels/resorts.
  • Working in a remote sales office setting.
  • Working with professional organizations that support leisure/transient segments.

  • What Else?
    At Auberge, we are passionate about our mission to be the best-loved operator of one-of-a-kind luxury
    is aligned with your passions and beliefs, then please talk to us about becoming part of our family. properties and experiences. We are storytellers and story-makers, delivering simple pleasures and creating indelible memories. Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort, and beauty. Whatever role we play in Auberge, and wherever we reside and work, we all live by the view that our core purpose is to enrich people’s lives.
    If you feel that our approach is aligned with your own passions and beliefs, we look forward to your application to speaking with you about becoming part of our family.
    Auberge Resorts Collection is an Equal Opportunity Employer, M/F/D/V. Our properties provide equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to U.S. federal law requirements, Auberge complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

    This is a management position
    This is a full time position

    calendar_todayhace 3 días


    location_on San José Province, Costa Rica

    work Hacienda AltaGracia

    Autorizo expresamente a Términos y condiciones

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