VMware

Technical Support Engineer - VMware Tanzu Support - Opportunity for Working Remotely (BB-F9E27)

Encontrado en: Neuvoo CR

Descripción:

Job Description

The Elevator Pitch: Why will you enjoy this new opportunity?

If you are interested in a new challenge and want to work with the leader in virtualization and cloud computing, then VMware has the opportunity for you! Our teams are collaborative and supportive. Once you begin your journey with VMware, you will have the very best support from your teams, managers and throughout our VMware community.

VMware will provide you with support from the outset, through coaching, training, and learning, allowing you to develop your career as you progress. VMware is willing to invest in you and wants you to achieve your goals as we help to guide you along. We understand that taking up an opportunity with VMware is an investment both in you now, and for the future – VMware will always be supportive to you in this new challenge.

Take advantage of this exciting opportunity on the Tanzu team where we work with cutting-edge VMware products and OSS technologies. You will be part of a team that partners closely with various internal business units, sales teams and drives product maturity. If you possess an analytical mind, have a passion for problem-solving and the newest technologies excite you then we want you to join our team!

What is the primary need, technical challenge, and/or problem you will be responsible for?

VMware supports our customers' technical issues each day with new problems to solve. Our local technical teams collaborate to fix customers' issues. Our customers rely on us to help them ensure their VMware environments are stable and working as they should.

Your key role will involve providing support to our customers using VMware's solutions. You will be tasked with and be involved in researching, reproduction, and troubleshooting to resolve our customers' issues.

All our engineering roles involve great coordination with your colleagues, monitoring our customer’s specific requests, and providing solutions to help our customers.

We need someone that is interested in container platforms like Cloud Foundry and Kubernetes and willing to dive-in with our internal partners to drive customer success, implementation issues and be a champion for the solution. You will need to balance the requirements set by our business units and Global services.

Success in the Role: What are the performance goals over the first 6-12 months you will work toward completing?

Work with our customers to guide and support them throughout any difficulties in their environments when they look to VMware to help them.

  • Work closely on troubleshooting analysis and reproductions of our customer issues to help drive faster resolution of their technical requests.
  • Achieve at least one of the following: VMware Certified Professional or Cloud Foundry Certified Developer or Certified Kubernetes Administrator within your first six months.
  • Create great documentation while building out our knowledge articles to deflect and help our customers issues, while sharing that knowledge to empower our customers to resolve issues on their own.
  • Collaborative thinking and working within the teams to deliver a faster resolution of our customers' issues while sharing that knowhow that assists our global teams in building better knowledge in those teams
  • Regularly attend your team’s technical training to further build your knowledge and gain further industry certifications.
  • Work with your team’s senior engineers, both locally and globally to share ideas and better collaborations that will drive better learning across our centers.
  • Participate in technical communications within the technical support teams to share processes and learn about new technologies.
  • What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis? Once you have completed your in-depth training, you will join your team of experienced engineers. The team will coach and guide you to deliver and use your new knowledge to resolve our customer issues. VMware strives to have a strong balanced team that encourages inclusivity and great thinking; we want to strengthen our existing teams and generate new ideas and awareness as we are always looking to improve. We want open and collaborative communication to forge help new ideas and solutions while giving you the training and the tools to support and solve our customers' complex issues.

    Preferred Skills / Experiences

    Our team members are all familiar, skilled, and/or experienced in some of the following:

  • Have a background in and/or can demonstrate a solid understanding in one or more of the following disciplines: DevOps Engineering, Software Engineering, System/Network Administration, Site Reliability Engineering or Software Quality Assurance.
  • A desire to work directly with customers in troubleshooting and solving complex and often unfamiliar technical issues, some of which are urgent and of high-visibility.
  • Are familiar with at least one key area of the Cloud Foundry platform architecture; Layer 7 Routing; Authentication/Authorization(LDAP, AD/FS, SAML/SSO), Application Lifecycle, Application Storage and Execution, Services, Messaging, Metrics & Logging, IaaS (AWS, Azure, Google Cloud, OpenStack, VSphere), CI/CD , automation deployment, scaling, and container orchestration (Kubernetes/Docker Swarm), Networking.
  • Proficient with the linux command line and troubleshooting tools OR Microsoft Systems Engineer with demonstrable proficiency in Powershell.
  • Basic level of understanding of network protocols/functions (HTTP, HTTPS, SSL/TLS, SMTP, DNS).
  • Solid written and verbal communication skills.
  • Desired Skills

  • Ability to read, understand and make changes to application code in one of the following languages/frameworks: Ruby, Python, GO, NodeJS, .NET and/or Spring Java.
  • Basic understanding of Distributed Systems, Microservice architecture, Cloud Native applications.
  • Advantage if you are an active contributor to a github project or technical blog.
  • Interest in cloud adoption and technology at scale
  • What are the benefits and perks of working at VMware?

  • Employee Stock Purchase Plan
  • Medical Coverage, Retirement, and Parental Leave Plans for All Family Types
  • Generous Time Off Programs
  • 40 hours of paid time to volunteer in your community
  • Financial contributions to your ongoing development (conference participation, trainings, course work, etc.)
  • Healthy and local inspired snacks in all our on-site pantries

  • Category : Client Support
    Subcategory: Technical Support
    Experience: Manager and Professional
    Full Time/ Part Time: Full Time
    Posted Date: 2021-03-12


    calendar_todayhace 5 días

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    info FULL TIME

    location_on Heredia, Costa Rica

    work VMware

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