At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology.
This role will have broad experience in global deployments of desktop solutions in the Mac environments. Managing the Mac devices through JAMF CasperSuite. In this role a rigorous testing program for validation of Enterprise applications and services will be developed. This role will have to interface with multiple stakeholders within IT and the business to ensure their requirements are captured and addressed. The design and facilitation of user and IT testing program will be critical to the success of this program.
The Technician will have broad experience of supporting the Mac environment, including hardware, software and a variety of peripherals. The individual will be involved, to varying degrees, in implementing, supporting and maintaining every aspect of all the productivity services provided to Cadence employees on Macs.
Will advise on the design and development of the Cadence support of Mac OS projects and initiatives
Provides expertise in defining and implementing best practices in support of managing a large scale Mac environment.
Develop / Manage MAC OS images and OS upgrade. Assist in roll-out of Mac OS upgrades.
Provide Tier 3 support of Mac OS
Develop and manage Training strategy/plan for Apple global support for the Global Service Desk and deskside teams
Engages other support teams or vendor to determine technical configuration requirements when necessary
Define and engineer Mac Hardware/Software Standards
Develop Global image for Mac systems
Design, Deploy and Manage Mac systems via the JAMF CasperSuite
Engages with end users as necessary to assist in advanced troubleshooting of complex issues.
Provides support and administration of Mac workstations via JAMF CasperSuite management tools.
Possesses excellent skills and experience in the area of Install Building / Package building using Industry Best Practices as well as Industry-known tools etc.
Demonstrated ability to communicate clearly with management, IT staff, and peers
Ability to follow direction, but also the ability to "think outside the box" when needed
Ability to develop scripts to automate common activities such as removing machines from the domain, adding or subtracting applications post image, etc.
Excellent knowledge and technical understanding of the Mac Operating System.
Provide Tier 3 support on Enterprise Desktop services such as OneDrive, File Vault, Cisco VPN.
Required to create documentation and deliver training to customers and peers.
Strong OS X knowledge
System image creation and maintenance
Software and system testing
Experience with encryption and security tools including File Vault
Experience with Active Directory integration
Certificate management on Mac devices
Platform management & integration
Knowledge of JAMF Casper Suite
Application and patch packaging and distribution
Scripting (AppleScript/Shell Scripting)
OS imaging and Apple DEP
Support and Administration
5 -7 years experience supporting Mac hardware and software in a medium to large organization
Experience with Remote Administration tools and remote (telephone) support
Experience helping to define, implement, and leverage process (change, incident, problem, etc)management functions during Mac platform rollout
Broad network experience in an enterprise environment
Experience with productivity tools running on Mac’s including O365, and other Enterprise applications
Experience training end users and fellow tech support resources.
Experience creating project updates within Powerpoint and user and technical documentation
Provides expertise in defining and implementing best practices in support of managing a large scale Mac systems.
Bachelors Degree in Business, Information Systems or Computer Science
Applicable Apple certifications a plus
OS X Server administration experience
Managing Mac devices through JAMF CasperSuite
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