Descripción:

*Handling of Partner Incident Response requests with 2hr SLA
• Support email inquiries into our Client Partner Connect regarding partner programs, partner account information, partner fees, opportunity registration partner rebates, etc. and respond within pre-defined SLA.
• Perform outbound calls when required.
• Update and maintain partner information in the partner portal.
• Summarize call, chat and email volumes to management.
• Provide partner feedback on programs, top inquiries, system issues to management.
• Escalate program/technical issues to the subject matter expert. Obtain management support to resolve open issues as required.
• Work closely with other PSC specialists in other regions and share info
• Maintaining a Customer satisfaction of over 6.00 out of 7.00 at all time
*Rotative on-call shift during weekends.