Collections Agent - Portuguese (BB-9C54F)

Encontrado en: Neuvoo CR


Job Description

Collector will be responsible for obtaining timely payments within prescribed payment terms to maximize A/R, % current and minimize write offs. The position will have regular contact with client’s Sales/Operations Organization, Account Resolution Team and other internal client areas as well as external communication with the designated client base.


  • Responsible for collecting Agency or customers based on agreed upon criteria with client and in accordance with the DTP.
  • Responsible for activities assigned by the Collections Team Lead
  • Responsible for calling, emailing, & making payment arrangements with customers
  • Demonstrates the ability to work as part of a team
  • Liaise with customers on a timely basis, execute collection activities, reconcile and track daily/monthly AR balance accounts with customer records
  • Ensure the completeness and accuracy of invoices in the AR system (manually encoded or through interface)
  • Communicate effectively with customers on a timely basis and provide excellent customer service regarding collection issues, discrepancies and short payments
  • Work closely with key teams such as Credit and Sales in mitigating collection risk
  • Collaborate with various internal business functions such as Billing, Credit Team and Cash Application teams and external customers to resolve receivable issues and to achieve common goals and objectives
  • Provide administration work related to collections, such as preparing adjustment vouchers, statements and letters
  • Escalate unresolved issues to management timely and follow through issues until final resolution
  • Contact internal and external customer and provide customer service
  • Perform detailed account reconciliation to identify and facilitate resolution of disputed receivables
  • Meet monthly collection targets
  • Escalate issues in accordance with escalation policy
  • Attend client meeting to discuss debtor performance and address issues as required
  • Be proactive and innovative with ideas to improve service / deliverables to the client


  • Key Skills:
  • Highschool diploma. Bachelor's degree preferred
  • 2 years of experience, Collections Calling experience required
  • Collections License considered beneficial
  • Good working knowledge of an ERP system; ORACLE experience would be an advantage
  • Fluent in English and Portuguese, Strong communication skills
  • Excellent working knowledge of MS Office
  • Adaptable to learn new processes, concepts, and skills
  • Demonstrates the ability to work as part of a team
  • Able to work under time pressure, able to prioritise workload and meet strict deadlines.
  • Strong analytical and problem solving skills
  • Positive attitude and flexible, especially in the period of month/quarter/year-end closing
  • Equal Employment Opportunity Statement

    All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

    calendar_todayhace 3 días


    location_on San José, Costa Rica

    work Accenture

    Autorizo expresamente a Términos y condiciones

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