DXC Technology

Trilingual Technical Support Agent (BB-DC6B9)

Encontrado en: Neuvoo CR

Job Description:

Provide remote (offsite) technical service in order to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.


  • Working independently while using standard protocol when needed to respond to customer issues. Moderate judgment is used to supplement the outlined process.
  • Successfully resolve moderate to more difficult technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
  • Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example warranty, enterprise and some mission-critical).
  • Proactively assist customers to avoid or reduce problem occurrence. ' Participates in projects for process or quality improvements.
  • Qualifications / Education and Experience Required.

  • 1+ years of experience in service desk technical support level 1 or customer service roles.
  • Possess an advanced level of English & Portuguese.
  • High school education or equivalent.

  • calendar_todayhace 1 día


    location_on San José, Costa Rica

    work DXC Technology

    Autorizo expresamente a la Términos y condiciones

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