Equifax

Corporate Business to Business - Customer Service Representative (BB-14F08)

Encontrado en: Neuvoo CR

Descripción:

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence.

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.

The perks of being an Equifax employee?

  • We offer excellent compensation packages with market competitive pay, comprehensive healthcare packages, on site doctor, paramedics service 24/7, life insurance, gym facilities, schedule flexibility, collaborative work spaces, work from home opportunities, free transportation and parking, subsidized cafeteria, solidary association and organizational growth potential
  • .
  • What you’ll do:

  • Resolve consumers’ inquiries received by phone or directly in Equifax Customer Care Management system.
  • Understand and properly address the consumer concerns.
  • Applying Equifax Internal policies and Fair Credit Report Act (FCRA) legal guidelines in order to provide solutions to the queries made.
  • Manage confidentially sensitive and PII information that required high discretional standards.
  • Qualifications:

  • At least 1 corporate year of customer service experience.
  • Bilingual English- Spanish (B2/C1 level, Spoken and written)
  • Extra points for any of the following:

  • Negotiation and persuasiveness skills.
  • You possess excellent written and verbal communication skills with the ability to communicate with team members at various levels, including business leaders.
  • Professional attitude, fast learner, and desire to grow within the company.
  • Ability to build rapport with others through empathy.
  • Success attributes of an Equifax employee; does this describe you?

  • Accountability
  • Bravery
  • Curiosity
  • Collaboration
  • Think and act differently
  • Trust
  • Ownership
  • Decide-Execute-Ship
  • calendar_todayhace 6 días

    report

    info Full time

    location_on Heredia, Costa Rica

    work Equifax

    Aplicar:
    Autorizo expresamente a Términos y condiciones

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