Refinitiv

Order Management Specialist (BB-69EF0)

Encontrado en: Neuvoo CR

Descripción:

The OMS will partner with multiple groups to enable contracting, re-contracting, fulfillment, billing, issue resolution, order administration and collections, administratively leading the customer relationship and experience.

Scope and Impact

  • The scope involves problem solving various ad hoc requests which may be standard to sophisticated in nature.
  • Working closely with sales, and other internal teams to enhance and simply customer's ease of doing business. Identify continuous improvement opportunities in process and business to improve the efficiency.
  • Responsibilities

  • Responsible for the implementation of the entire order to billing process and for providing ongoing order management support for sales and clients.
  • Aligned to a designated client base and is accountable for forming relationships with internal and external customers, playing a key role in improving service results.
  • Confirms all client orders are correct for sales and financial reporting and is accountable for adhering to SOX compliance controls and 3rd party guidelines.
  • Own the entire end to end order life cycle, including order preparation, order monitoring, permission and billing/credits/cancellations for new and renewal orders.
  • Obtain information required to process orders (user data, product reference details, installation details, exchange requests, billing dates, sales codes, billing account contacts).
  • Provide research and support for billing disputes, ensuring issues are resolved according to departmental guidelines (which may include Service Level Agreements).
  • Maintain accurate client site billing & location details, and contact/user records on internal systems as well as reconcile out of date Opportunities to orders.
  • Provide timely support and resolution regarding Data and Compliance issues.
  • Lead ad hoc initiatives with relevant groups, ensuring customer requests are successfully executed.
  • Spot trends and make recommendations for enhancing systems and procedures.
  • Knowledge & Skills

  • Proven understanding of local/business-based core order management systems, order management, entitlement and billing policies.
  • Demonstrate problem solving skills, work prioritization, organization and customer concern skills.
  • Exceptional customer service skills and consistent track record to build successful relationships with internal and external clients.
  • Understanding of compliance with company practices and methods of working.
  • Qualifications/Requirements

  • English (Fluent) and Portuguese (Fluent) is relevant
  • First level university degree or equivalent experience
  • Typically 2-4 years of related experience (e.g., customer service, procurement, accounting, finance).
  • People are at the heart of what we do and drive the success of our business. Our culture of connecting, creating opportunity and delivering excellence shape how we think, how we do things and how we help our people fulfil their potential.

    We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential.

    We know that real personal growth cannot be achieved by simply climbing a career ladder – which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise.

    As a global organisation spanning 70 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers.

    Please take a moment to read this privacy notice carefully, as it describes what personal information the London Stock Exchange Group (LSEG) (“We”) may hold about you, what it’s used for, and how it’s obtained. If you would like this information to be removed from the London Stock Exchange Group HR database please contact If you are submitting as a Recruitment Agency Partner, it is your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

    People are at the heart of what we do and drive the success of our business. Our culture of connecting, creating opportunity and delivering excellence shape how we think, how we do things and how we help our people fulfil their potential.

    We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential.

    We know that real personal growth cannot be achieved by simply climbing a career ladder – which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise.

    As a global organisation spanning 70 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers.

    Please take a moment to read this privacy notice carefully, as it describes what personal information the London Stock Exchange Group (LSEG) (“We”) may hold about you, what it’s used for, and how it’s obtained. If you would like this information to be removed from the London Stock Exchange Group HR database please contact If you are submitting as a Recruitment Agency Partner, it is your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

    calendar_todayhace 1 hora

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    info Full time

    location_on Heredia Province, Costa Rica

    work Refinitiv

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