General Maintenance Specialist (BB-EBE5B)

Encontrado en: Neuvoo CR


In order to provide the best service possible to our residents, Main Street Renewal is seeking a technical expert in the area of maintenance and repair (plumbing, electrical, general maintenance, HVAC, etc.) to provide technical expertise to our internal employees and our customers. This is an office based position that does not generally require hands-on work/repair. This position will report to our National Maintenance Manager.

  • Serve as a technical expert and resource for MSR’s Central Maintenance Operations and Resident Support Center at our Corporate office
  • Review and approve quotes for residential maintenance work (pricing, scope, etc.).
  • Serve as key point of contact and able to resolve issues with vendors/contractors via phone and email
  • Perform other duties as assigned
  • What you’ll need to have

  • 2-3 years in the areas of construction, residential maintenance, plumbing, flooring, drywall repairs, painting, basic electrical maintenance, etc.
  • + years in the HVAC field
  • Work experience in single family properties is preferred
  • Relevant industry certifications are a plus
  • Estimating experience is a plus
  • Previous Project Management experience a plus
  • Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Visio and Outlook)
  • Experienced trade professional with experience in the following areas: construction, residential maintenance, plumbing, flooring, drywall repairs, painting, basic electrical maintenance, etc.
  • Technical expertise in the HVAC field
  • Ability to negotiate bid pricing and resolve conflicts with contractors/vendors
  • Ability to train and develop relationships with vendors
  • Ability to review and approve quotes and invoices
  • Strong verbal communication/negotiation skills
  • Strong work ethic and integrity
  • Ability to collaborate with others in a corporate/office environment
  • Career Framework Role

    Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.

    Supplemental Geographical Information


    GERMANY - This job description does not apply to employees in Germany.



    • Minimum of two years of college education. No prior call center experience is required

    • Ability to think clearly and can explain simple issues effectively, both written and verbally


    • Ability to effectively communicate, both written and verbally

    • Listen attentively to customer needs and concerns; demonstrate empathy

    • Clarify customer requirements; probe for and confirm understanding of requirements or problem

    • Confirm customer understanding of the solution and provide additional customer education as needed

    • Ability to learn including strong problem solving skills

    • Demonstrate strong probing and problem solving skills

    • Should be able to handle complex queries

    • Should be able to resolve customer queries independently

    calendar_todayhace 23 horas


    location_on Heredia, Costa Rica

    work Concentrix

    Autorizo expresamente a la Términos y condiciones

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